Service Delivery Manager (m/w/d)

How would you like to work with a world-class team and help disrupt the energy industry and the way consumers use energy and interact with utility companies?

Eliq is seeking an exceptional Service Delivery Manager to join our growing Delivery Team. In this role, you’ll ensure our clients get seamlessly onboarded onto the Eliq platform, become strong advocates of our solutions, and ultimately grow their businesses with us. You’ll play a pivotal role in bridging the gap between our customers and our internal teams, driving smooth integrations, and enabling long-term success.

About the Role

As a Service Delivery Manager, you will own the delivery journey for our European customers, from onboarding to ongoing value creation. You’ll be the main point of contact for our clients, coordinating integration projects, managing relationships, and ensuring our services consistently meet or exceed expectations.

Your work will have a direct impact on customer satisfaction, retention, and growth, while also shaping the processes and frameworks that will scale our delivery capabilities as Eliq continues to expand.

What We’re Looking For

We’re looking for someone with strong project management and client-facing experience, within SaaS or technology delivery. You should be equally comfortable in technical conversations with IT stakeholders and in strategic discussions with business leaders.

Responsibilities

• Act as the main point of contact for our clients throughout their lifecycle with Eliq
• Lead onboarding and implementation projects, developing project plans and coordinating with both client IT teams and Eliq’s developers.
• Manage multiple client relationships simultaneously, ensuring SLAs and contractual obligations are consistently met.
• Oversee service quality and track key KPIs to drive customer satisfaction and success.
• Align Eliq’s services with client business goals, ensuring measurable impact and value creation.
• Maintain accurate documentation, tasks, and decisions for seamless stakeholder alignment.
• Take ownership of strategic initiatives such as driving user adoption and engagement.
• Facilitate and lead technical conversations with client stakeholders across IT and business functions.
• Proactively suggest and implement process improvements to increase delivery speed and quality.

Qualifications

• 3+ years of experience as a Service Delivery Manager and/ or Client-facing Project Manager, driving successful project execution and delivering value to clients.
• Highly motivated and you’re a very strong communicator, have a commercial mind-set and enjoy working with people.
• Excellent communication skills in English (other European languages may also be of value).
• As a person you take responsibility for what you do by being structured and drive your work.
• You are solution oriented and work well with complex issues and enjoy working with others.
• Technical skills such as SQL or other data processing knowledge desirable but not essential.
• Knowledge of the Utility industry is a bonus.
• BA/BS degree or equivalent working experience.

Why Join Eliq?

• Make a Real Impact – Help utilities, banks, and other industries accelerate the clean energy transition while improving end-customer experience.
• Work with Leading Clients – Partner with some of the most innovative utilities and energy companies across Europe.
• Collaborate with a Talented Team – Join a mission-driven company with a culture of innovation, ownership, and growth.

Eliq is a leading company in the energy insights space ⚡, serving 30+ utilities across 13 European markets. Founded in 2015, Eliq is a VC-backed business with approximately 40 employees, experiencing significant growth. We are dedicated to improving the way energy is used by making sense of the world’s energy data, enabling businesses to build digital energy products and users to avoid energy wastage. Join us in fast-tracking the planet’s 🌍 transition to net zero.

Ready to Apply?

We think you’re excited to work with a team that moves fast, takes risks, and comes to work every day motivated to build solutions that impact millions of people. If this sounds like you, we’d love to hear from you!

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