Technical Support Agent

Job Description

We hope you want join our friendly and open minded team. You'll be able to contribute to the company's development as well as a sustainable future. Together we will work for a better tomorrow!

Help Finnish Households Take Control of Their Energy

At Greenely, we're on a mission to create the best customer experience for the modern energy consumer. We've recently expanded to Finland and are now looking for a Finnish Technical Support Agent to be the voice of Greenely for our Finnish customers.

As a Finnish Technical Support Agent, you'll help customers get the most out of our smart energy platform - from connecting devices and troubleshooting technical issues to explaining how our optimization features work. You'll be the expert our Finnish customers turn to when they need help.

What you'll do

• Be the technical expert for Finnish customers: Handle complex technical inquiries about smart meters, battery storage, EV chargers, and energy optimization features.
• Troubleshoot and solve: Diagnose issues with meter connections, app functionality, and device integrations - ensuring customers can maximize their energy savings.
• Guide customers through onboarding: Help new customers connect their devices and understand how to use the Greenely platform effectively.
• Deliver support across channels: Provide first-class technical support via chat, email, and phone in Finnish.
• Collaborate across teams: Work closely with our Nordic support team and product/tech teams to escalate issues and improve our service.
• Contribute to knowledge: Document solutions, identify recurring issues, and help build our Finnish support knowledge base.

What you'll bring

• Native-level Finnish - this is essential.
• Fluency in English - our internal language.
• Experience from the energy sector - solar panels, batteries, EV chargers, smart meters, or energy systems.
• Strong service mindset with the ability to build lasting customer relationships.
• Problem-solver with a proactive approach.
• Comfortable working in a fast-growing, dynamic environment.

Bonus points

• Technical background - electrician, technician, or relevant technical education.
• Knowledge of the Finnish electricity market
• Swedish language skills.

What success looks like (first 6 months)

• Finnish customers receive fast, high-quality technical support in their native language.
• Strong resolution rate for technical issues with minimal escalation.
• Positive customer feedback and contribution to high CSAT scores.
• Established collaboration with the Nordic support team and tech teams.
• Growing expertise in Greenely's platform and the Finnish energy market.

Why join Greenely?

• Be part of our Finland journey: Join at an exciting growth phase and help shape how we serve Finnish customers.
• Tech with purpose: Help households reduce energy consumption and accelerate the shift toward a sustainable future.
• Learn and grow: Develop deep expertise in energy technology and smart home solutions.
• Great team: Join a friendly, multicultural team that supports each other.
• Culture and benefits: Wellness allowance (5,000 SEK/year), paid wellness hour, private health insurance, occupational pension, and competitive salary.

Start date: Flexible

Location: Stockholm, Sweden (hybrid) or remote from Finland - let's discuss what works best.

Department: Customer Success

Reports to: Head of Support