Field Service Technician

Job Description

Our mission is to make clean power accessible. We are passionate about making a positive impact on communities and the environment where we work.

We're designing, financing, building and operating the world's most sophisticated battery systems to enable the take up of more renewable power, electrifying fleets for cleaner air, and providing clean, portable power including repurposed electric vehicle batteries. Our proprietary software and data analysis optimises operational performance for our customers to reduce emissions and costs.

Since we began in 2017, we've raised over £2.7 billion in debt and equity funding and transformed it into >1.2GW of grid-connected batteries live or under contract and c.3,400 electric vehicles supported. We have operations in the UK, Europe, Australia, New Zealand, and the US and Canada, with a global headquarters in London.

We're the leading owner and operator of battery storage in the UK, supporting the National Grid with the uptake of renewable power. We also work with c.90% of the UK's major bus companies, powering 25% of the UK e-bus market. We're also the number one owner and operator of e-buses in Australia and New Zealand, and are quickly expanding into light commercial vehicles and trucks. Our rapidly growing company is looking for highly talented and motivated people to join us.

The Opportunity

Zenobē is looking for a skilled and driven Field Service Technician to join the Portable Power team. This role is remote-based, ideally located in the North of the UK, and will focus on attending customer sites for scheduled and unscheduled maintenance, installation, commissioning and decommissioning support. You will become a product specialist in mobile BESS and temporary power, providing on-site customer training and handover and supporting the planning and delivery of specialised projects. You will also be part of the wider team providing remote customer support, including participation in an on-call rota as required. Regular travel to customer sites and occasional visits to our Portsmouth facility will be required.

A Taste of the Day to Day

• Field Service Delivery (Planned & Reactive)
  • Attend customer sites to carry out scheduled servicing, inspections and functional testing of mobile BESS and associated temporary power equipment.
  • Respond to breakdowns and unscheduled maintenance, diagnosing faults efficiently and coordinating repairs to minimise downtime.
  • Complete site RAMS / permits to work and ensure all work is completed safely, compliantly and to a high standard.
• Installation, Commissioning and Decommissioning Support
  • Support mobilisation, installation and set-up of mobile BESS at customer sites, including verification of electrical connections, earthing and safety.
  • Configure system parameters to suit the application
  • Oversee safe shutdown, decommissioning and readiness for return-to-fleet, ensuring equipment is left in a safe state for transport.
  • Support the planning and delivery of specialised projects outside of business-as-usual operations
• Customer Training and Relationship Support
  • Deliver on-site customer training and support during handover
  • As part of wider team, act as technical liaison between customers, L1 support, BD and engineering.
  • Provide ad-hoc remote technical support, including scheduled on-call periods out of hours.
• Documentation and Process Improvement
  • Complete service reports, fault logs and deployment records
  • Support development of standard operating procedures

Health and Safety

• Actively contribute to Zenobe's commitment to health and safety, wellbeing and sustainability by; integrating these principles into daily responsibilities, ensuring a safe and supportive work environment, promoting both the physical and mental health of self and colleagues, and adopting sustainable and energy-efficient practices to minimize environmental impact. By doing so, each employee at Zenobe plays a vital role in fostering a culture that prioritises overall safety, holistic wellbeing, environmental sustainability in our business operations.

What We're Looking For

We realise that certain groups of people are less likely to apply for a role if they don't meet 100% of the job requirements. To be absolutely clear: if you like the look of this job and think you could do it well, we encourage you to apply with a CV that highlights your transferable skills and experience. Above all, Zenobē is looking for collaborative, flexible, empathetic people who are interested in creating and promoting practical routes to a zero carbon world.

• An Electrical Engineer or Electrician with strong site-based/field service experience
• 2-5+ years' experience in temporary power, energy storage or field service engineering
• Comfortable working independently and managing a mobile schedule across multiple customer sites
• Strong customer-facing skills, including the ability to communicate effectively under pressure
• BS7671 Qualification
• Valid full UK driving licence, vehicle and willingness to travel (including occasional overnight stays as required)
• Excellent organisational skills and a strong safety-first mindset
• Good understanding of:
  • Temporary power
  • Hybrid and microgrid systems (BESS, grid, generators)
  • SCADA, monitoring and control systems
  • AC and DC power distribution and safety
• BS7909 qualification and experience desired but not mandatory
• Electrotechnical Craft C&G 2365 qualification desired but not mandatory
• CSCS Gold Card desired but not mandatory
• Be adaptable - growth means fast-pace and constant change; you handle uncertainty with a positive, solution-oriented attitude.

Working at Zenobe

We're passionate about sustainability and are proud to offer Team Zenobē a pioneering and collaborative working environment. We encourage our people to take ownership of their career progression and celebrate those that can think outside the box.

If you'd like to join our community of likeminded people hit the apply button now, we'd love to hear from you!

What We Offer

Charge your career at Zenobē and receive

• Up to 33% annual bonus for being awesome
• 25 days holiday, increasing with length of service up to 30 days, plus bank holidays
• Private Medical Insurance
• £1,500 training budget per year, to ensure you grow as we do
• EV Salary Sacrifice Scheme
• Pension scheme, up to 8% matched contributions
• Enhanced parental leave
• Cash back health plan
• Plus more

Lots of our people work flexibly in many different ways, including part-time, flexitime and hybrid working. We can't promise to give you exactly what you want, but please talk to us about the flexibility you need and let's see how we can make it work.

Our Approach to Diversity and Inclusion

Our people are our strongest asset and the key determinant of our success, and we value a range of skillsets and perspectives. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We work to provide equal opportunities and an inclusive work environment, where everyone is fairly treated in the application process and through their career at Zenobē. If there are any adjustments that would help improve your experience with Zenobē, please let us know when you apply.