Technical Support Specialist

We combine the latest tech with human-centered design to offer highly intuitive and efficient EV chargers that ensure easier access to personal electric transport.

This gives people the freedom and potential to travel into a more sustainable future. How neat is that?

Within just a few years, we've built our domestic market-leading position by supplying superior charging installations for housing co-ops and private homes alike.

As a Norwegian EV pioneer, our goals are aimed at bringing the best charging technology to the rest of the world. Are you up for this challenge?

At Zaptec, we're building smart charging solutions that help accelerate the transition to electric mobility. To support our growing presence in Benelux, we're now looking for a Technical Support Specialist to join our team in Amsterdam.

In this role, you'll be an important point of contact for our installers, partners and customers across the region. Your days will be varied and hands-on. One moment you might be helping an installer troubleshoot a technical question, the next you could be delivering a training session or supporting a partner in getting the most out of Zaptec's charging solutions.

You'll work closely with colleagues across Customer Support & Success, making sure our partners and customers feel supported, confident and well taken care of. Whether you're answering technical questions via phone or email, guiding installers through solutions, or building strong relationships with partners, your work will play a key role in delivering a great experience.

No two days are the same, but the goal is always clear: helping our partners succeed and making it easy to work with Zaptec.

You're someone who naturally puts the customer first and enjoys building trust through clear and helpful communication. Solving technical challenges motivates you, and you find satisfaction in helping others move forward.

You're curious about technology, energy and digital solutions, and you enjoy learning how things work. You like being in a role where you can combine technical understanding with customer dialogue, and you're comfortable switching between troubleshooting, training and relationship building.

You communicate easily in both Dutch and English, and you enjoy being part of a collaborative team environment in our Amsterdam office.

Some personal skills we value

• Proactive and solution-oriented, with a natural ability to take initiative.
• Curious and eager to learn, especially when it comes to technology and energy solutions.
• A clear and confident communicator who enjoys helping others.
• Customer-focused, with a genuine interest in building strong relationships.
• Collaborative and positive, contributing to a supportive team environment.

As for the skills required for this job

• 1 - 3 years of experience in a technical support or similar role.
• Fluency in Dutch and English. French is a bonus.
• Familiarity with OCPP and API management is an advantage.
• Experience within the energy or EV sector is considered a bonus.

Together with your colleagues in Customer Support & Success, you'll help ensure we deliver a great experience for our partners and customers, every single day.

Join in! ☕️ Yes, we do spend a lot of time in front of our desks, but we also love coffee, conversations, nerdy talks, lunches and jokes.

Perks & benefits

We trust you do your job, flex your own day
We'll provide the hardware you need
Career growth & competence development
Pick your favourite Zaptec gear - it's on us.
We got your back in regards to insurance and pensions
Take part in our yearly bonus scheme
Don't forget social events

And why work in our company?

We strive to be the best at what we do, both in the eyes of our customers and our coworkers. We believe in a flexible and trustworthy way of working. We focus on results, not necessarily the approach because we respect that each coworker has unique ways of working to reach the target. 🙌🏽

Customer experience is the core of everything we do to provide a worry-free EV life.

We believe in our employees' uniqueness and the multidisciplinary way of working, and we work collaboratively toward a common goal.

Zaptec's products and services are making a difference to EV drivers, as we provide EV owners the freedom to charge from home and explore new adventures. By joining our team, you are joining us in our mission to create a more sustainable and electrical future, providing user-oriented EV charging experiences.

Surround yourself with highly motivated fellow Zapiens who support one another to reach our common goal. At Zaptec, you will impact improving the EV journey globally.

We don't care about your background, gender identity, sexual orientation, religious beliefs or age. We do care about equal respect. We're just humans. And sometimes we fuck up.