技术支持专家 - 气象雷达

Job Description

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most - from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. For a second year running, Vaisala got recognized in TIME Magazine's World's Best Companies in Sustainable Growth 2026 study. Our team of close to 2,500 experts and 62 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.

We are looking for a Technical Support Specialist - Weather Radar on our CareTech team in our Louisville, Colorado office. This will be an onsite position.

The Technical Customer Experience Specialist (TCX) is responsible for delivering high-quality technical support to customers, ensuring superior service and fostering strong relationships. This role actively engages with customers to enhance their experience, anticipate their needs, and drive commercial opportunities such as upselling and cross-selling. This role has a regional / global scope with Operational impact.

What's Your Role?

Customer-Focused Technical Support

• Provide expert-level technical assistance to customers, ensuring timely solutions in line with SLAs and KPIs.
• Analyze, diagnose, and resolve technical issues, escalating complex cases when necessary.
• Maintain detailed records of customer interactions, ensuring proper tracking and case resolution.

Customer Relationship & Business Growth

• Act as the key liaison between Sales, Customer Success, and the customer to foster strong relationships.
• Develop a deep understanding of customer needs and provide proactive solutions.
• Identify opportunities for upselling and cross-selling and coordinate with Sales to drive growth.

Communication and Influencing

• Consistently adapt and exchange information with internal and external stakeholders.
• Lead customer-facing discussions, ensuring clarity and alignment on technical resolutions and service improvements.

Knowledge & Innovation

• Develop and maintain a strong understanding of Vaisala products and customer applications.
• Provide insights from customer interactions to inform product improvements and technical documentation.
• Collaborate with internal teams to refine customer support processes and enhance customer experience.

Complexity of tasks

• Difficult - Problems may be vaguely defined and require understanding across multiple job areas.

What Will You Bring?

• Experience supporting weather radar systems (C‑band, X‑band, and/or S‑band) or similar remote sensing systems.
• Familiarity with Doppler weather radar concepts and products (reflectivity, velocity, dual‑pol, etc.) for C/X/S‑band systems.
• Basic understanding of RF signal chains in radar (antenna, transmitter, receiver, amplifiers, waveguides, coax for C/X/S‑band).
• Ability to diagnose weather radar performance issues (clutter, attenuation, calibration, interference) on C‑, X‑, and S‑band systems.
• Strong customer engagement skills, with the ability to build rapport, trust, and long-term relationships.
• Advanced problem-solving, troubleshooting, and case management abilities.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical audiences.
• Commercial awareness - ability to recognize business opportunities through customer interactions.
• Experience with technical support tools and CRM systems is desirable.

ANTICIPATED SALARY RANGE

$70,000 - $85,000 base salary with our annual performance bonus plan. Salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Additionally, we offer our employees a competitive benefits package which is outlined below. Please note that applications sent via email cannot be processed due to privacy reasons. The recruitment process consists of 2 or 3 meetings, including a discussion with the team members. This position will report to our Team Lead for CareTech, Matt Bosch.

What we offer

Our benefits package includes: health, dental, and vision insurance, flexible spending accounts, company paid life, long and short term disability, 401(K) plan with company match, a variety of voluntary benefits programs, fitness reimbursement, Employee Assistance Programs, and tuition reimbursement. We also offer holiday pay and a generous paid time off plan.

To be considered for this position you must currently be eligible to work in the U.S. Vaisala participates in the E-Verify employment verification system. Candidates are subject to a complete background check prior to an offer being extended. As a federal contractor, Vaisala reserves the right to enforce government mandated vaccination requirements for its employees.

EOE Veteran/Disability

Vaisala is proud to be an Equal Opportunity Employer and is committed to providing equal employment opportunity for all persons in all facets of employment. All qualified applications will receive consideration for employment without regard to any legally protected status.

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. As a government contractor, Vaisala complies with Section 503 of the Rehabilitation Act of 1973 (the Act), which is a law that prohibits federal contractors and subcontractors from discriminating in employment against individuals with disabilities and requires employers take affirmative action to recruit, hire, promote, and retain these individuals.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please contact Human Resources by phone at 303-499-1701 or by email at [email protected]. Please note that you can easily submit application by attaching your LinkedIn profile in the recruitment tool (LinkedIn Apply functionality).