
Customer Experience Specialist
PosiGen
公司概况
PosiGen
美国路易斯安那州圣罗丝
2011年
商业模式
可再生能源
提供太阳能解决方案,专注于低收入家庭的可负担性
太阳能安装、融资和维护服务
地点与地理
美国多个州,包括路易斯安那州、德克萨斯州、佛罗里达州和加利福尼亚州
公司文化
他们的使命是通过提供可负担的太阳能解决方案来改善低收入家庭的生活质量
注重团队合作和创新,鼓励员工参与可持续发展项目
提供培训和职业发展机会,支持员工的成长
活动与项目
正在进行的太阳能安装项目,旨在为更多低收入家庭提供可再生能源
开发新的融资模式,以降低客户的初始投资成本
致力于减少碳足迹,推动社区的可持续发展
职业机会
太阳能安装技术员、销售代表、项目经理等
提供健康保险、退休计划和灵活的工作时间
联系信息
最后更新于 2025-04-15 | 报告问题
Job Description
As a Customer Experience Specialist, you will play a crucial role in ensuring a seamless experience for our customers. You will address system performance and maintenance inquiries, handle incoming and outbound calls professionally, and adhere to regulatory and company policies. Your primary focus will be on delivering a consistent and high level of service, meeting revenue targets, and achieving call objectives.
Essential Job Functions
- Answer questions regarding PosiGen contractual obligations, system performance, and maintenance.
- Receive incoming and outbound calls to customers.
- Comply with regulatory and Company policies at all times.
- Deliver a consistent and professional level of service at all times.
- Achieve set revenue targets and call objectives.
- Handle each call promptly and accurately, updating records accordingly.
- Input customer-related data accurately and efficiently.
- Ensure customer concerns are correctly actioned, and all cross-functional teams are notified.
- Explain the terms of the lease as appropriate.
- Complete any administrative tasks as required for the efficient running of the department.
- Follow strict company policies and procedures at all times, ensuring that all requirements are met.
- Additional duties are required as needed.
Competencies
- Able to work independently and prioritize workload.
- Persuasive, persistent, and self-motivated.
- Able to show empathy, assertiveness, tact, and resilience.
- Can relate to people from a variety of different backgrounds.
- Ability to handle 30+ inbound/outbound phone calls and emails daily.
- Ability to accurately type 45 words/minute.
- Ability to adapt to a fast-paced, changing environment.
- Ability to communicate effectively over the phone and email.
Core Competencies
- Commitment to Excellence – Identify what needs to be accomplished and take action to achieve a standard of excellence beyond job expectations.
- Corporate Values – Understand, embrace, and integrate PosiGen’s corporate values into everyday duties and responsibilities.
- Customer Service - Identify and respond to current and future needs by providing excellent service to internal customers (employees)
- Safety and Security – Promote a safe work environment for employees
- Teamwork – Resourceful team player who builds, strengthens, and maintains collaborative relationships with others inside or outside the organization
Education/Experience
- Two years of customer service experience
- Salesforce experience is a plus
- Bilingual in Spanish preferred
- Proficiency with Google Workspace is preferred
- Excellent written and verbal communication skills required
- Excellent customer service experience and skills are required
Physical Demands
The physical requirements outlined are essential for performing the core duties of this role.
- Primary responsibilities involve regular speaking, listening, standing, walking, using hands to handle or feel objects, and reaching with arms.
- Occasionally, the role may require sitting, climbing, balancing, stooping, kneeling, crouching, or crawling. Employees must be able to frequently lift and move objects weighing up to 10 pounds and occasionally up to 40 pounds.
- Vision requirements include the ability to focus at close and long distances, distinguish colors, maintain peripheral awareness, perceive depth, and make precise focus adjustments.
EEO Statement
PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, or any other factor protected by applicable federal, state, or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act to participate in the search process should notify the Office of Human Resources.
Base Salary
$19 - $22 USD
关于这个角色
2025年5月22日
全职
公司
2025年5月22日
现场
USD 19–22 hourly
- 新奥尔良,路易斯安那州,美国
Two years of customer service experience
UTC-05:00
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