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PosiGen

Customer Experience Specialist II - Bilingual (m/w/d)

成为PosiGen在美国路易斯安那州新奥尔良的双语客户体验专员II。此职位涉及处理升级的客户问题,确保有效的解决方案。需要强大的问题解决能力和西班牙语与英语的双语能力。
PosiGen
PosiGen
新奥尔良,路易斯安那州,美国   现场   全职   USD 19–21 per hour  UTC-05:00

PosiGen

公司概况

PosiGen

美国路易斯安那州圣罗丝

2011年

商业模式

可再生能源

提供太阳能解决方案,专注于低收入家庭的可负担性

太阳能安装、融资和维护服务

地点与地理

美国多个州,包括路易斯安那州、德克萨斯州、佛罗里达州和加利福尼亚州

公司文化

他们的使命是通过提供可负担的太阳能解决方案来改善低收入家庭的生活质量

注重团队合作和创新,鼓励员工参与可持续发展项目

提供培训和职业发展机会,支持员工的成长

活动与项目

正在进行的太阳能安装项目,旨在为更多低收入家庭提供可再生能源

开发新的融资模式,以降低客户的初始投资成本

致力于减少碳足迹,推动社区的可持续发展

职业机会

太阳能安装技术员、销售代表、项目经理等

提供健康保险、退休计划和灵活的工作时间

联系信息

PosiGen LinkedIn

PosiGen 职业机会


最后更新于 2025-04-15 | 报告问题

Job Description

As a Tier 2 Customer Experience Specialist, you will serve as a key point of contact for escalated customer concerns, ensuring timely, professional, and effective resolutions. You’ll respond to inquiries related to system performance, maintenance, and lease terms, all while upholding regulatory standards and company policies.

This role requires strong problem-solving skills, a commitment to customer satisfaction, and the ability to manage complex interactions with professionalism and integrity. You'll be responsible for meeting revenue and call-related targets, maintaining accurate records, and taking ownership of dispute resolution.

Adaptability is essential, as you’ll also support administrative tasks and shift priorities as needed. Your dedication to delivering excellent service and following established procedures will directly support the success of our department.

Essential Job Functions

  • Respond to escalated customer calls with urgency and professionalism to ensure swift and effective resolution.
  • Address system performance and maintenance inquiries, providing clear and accurate information.
  • Consistently adhere to all regulatory requirements and company policies.
  • Maintain a high standard of service delivery with every customer interaction.
  • Meet or exceed established revenue goals and call performance targets.
  • Accurately log and update customer information in company systems following each interaction.
  • Take full ownership of dispute resolution, ensuring appropriate actions are taken and all relevant parties are informed.
  • Clearly explain lease terms and conditions as needed.
  • Manage difficult customer interactions with tact, honesty, and professionalism, even when met with resistance.
  • Apply sound judgment to determine the best course of action when addressing customer concerns.
  • Perform administrative tasks as needed to support the efficient operation of the department.
  • Rigorously follow all company procedures and compliance guidelines.
  • Other duties as assigned by leadership.

Qualifications & Requirements

  • High school diploma or GED required.
  • Minimum of two years of customer service experience.
  • Experience in the solar industry is strongly preferred.
  • Familiarity with Salesforce is a plus.
  • Proficiency in Google Workspace is preferred.
  • Excellent written and verbal communication skills.
  • Strong customer service skills and a proven ability to manage challenging interactions.
  • Bilingual fluency in Spanish and English is preferred and required for specific assignments.

Physical Demands

The physical requirements outlined are essential for performing the core duties of this role.

  • Primary responsibilities involve regular speaking, listening, standing, walking, using hands to handle or feel objects, and reaching with arms.
  • Occasionally, the role may require sitting, climbing, balancing, stooping, kneeling, crouching, or crawling. Employees must be able to frequently lift and move objects weighing up to 10 pounds and occasionally up to 40 pounds.
  • Vision requirements include the ability to focus at close and long distances, distinguish colors, maintain peripheral awareness, perceive depth, and make precise focus adjustments.

EEO Statement

PosiGen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application, interview process, or onboarding, please reach out to [email protected] or [email protected] to request an accommodation.

Base Salary

$19 - $21 USD

关于这个角色

2025年5月30日

全职

公司

2025年5月30日

现场

USD 19–21 per hour

PosiGen

posigen.com

  •  新奥尔良,路易斯安那州,美国

Minimum of two years of customer service experience

UTC-05:00

立即申请

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