
Technical Solutions Engineer
Uplight
公司概况
Uplight
美国科罗拉多州博尔德
2019年
商业模式
能源技术
Uplight专注于提供智能能源解决方案,帮助公用事业公司和消费者优化能源使用。通过数据分析和用户友好的平台,他们致力于推动可再生能源的采用。
Uplight的收入主要来自于为公用事业公司提供软件解决方案和服务,帮助他们提升客户参与度和能源效率。
地点与地理
Uplight在美国多个州运营,主要集中在科罗拉多州及其周边地区。他们的解决方案也在其他国家的公用事业公司中得到应用。
公司文化
Uplight的使命是通过智能技术推动可持续能源的使用。他们重视创新、合作和客户满意度,致力于为客户提供最佳的服务体验。
Uplight提供一个开放和包容的工作环境,鼓励员工分享想法和创新。公司文化强调团队合作和个人成长。
Uplight为员工提供多种职业发展机会,包括培训和继续教育项目,帮助员工提升技能和职业发展。
活动与项目
Uplight目前正在与多个公用事业公司合作,开发新的客户参与平台,以提高能源效率和可再生能源的使用率。
Uplight致力于通过数据分析和人工智能技术推动能源管理的创新,帮助客户实现更高的能源效率。
Uplight在其运营中积极采用可持续实践,致力于减少碳足迹并推动绿色能源的使用。
职业机会
Uplight通常招聘软件工程师、数据分析师和项目经理等职位,以支持其快速发展的业务需求。
Uplight为员工提供竞争力的薪资和福利,包括健康保险、退休计划和灵活的工作安排。
联系信息
最后更新于 2025-03-27 | 报告问题
Job Description
Do you dream about creating a more sustainable future? At Uplight, we are motivating energy users and providers to accelerate the clean energy ecosystem. Working with over 90 of the world’s leading electric and gas utilities, Uplight provides an end-to-end customer energy experience. Uplight delivers personalized experiences that customers have now come to expect–improving satisfaction, increasing revenue, reducing the cost to serve, and contributing to carbon reduction goals. We are B Corp certified, enabling us to put our values into action by not only making decisions for the benefit of our shareholders, but also for our customers, environment, employees, and community.
We are seeking a Technical Solutions Engineer to join our team and help us achieve our ambitious goals for our business and the planet.
What you get to do
- Build a deep working knowledge of our software capabilities and the business processes they support
- Review and categorize incoming customer issues and requests for a variety of clean energy software products
- Facilitate regular customer responses and updates
- Work to resolve issues or help escalate them through the organization
- Collaborate with senior Technical Solutions team members to gain an in-depth knowledge of our products and processes
What you will contribute
- Client Management
- Act as first point of contact for clients and provide regular, succinct updates as issues progress through to resolution
- Adapt to changing client needs and be able to pivot quickly on new requests while maintaining a positive and solution-oriented approach
- Identify trends that impact multiple customers, summarize those trends with data, and drive visibility for a robust solution
- Documentation and Process Improvement
- Create and maintain thorough documentation for issues including the investigation methodology, the resolution summary, and any open issues
- Provide good traceability of time spent and internal/external communications
- Leverage internal tracking systems and processes to maintain operational tracking
- Contribute to standard operating procedures for the Technical Solutions Team
- Quality Assurance
- Ensure complete ownership of issues, including developing a full understanding of the issues, a clear definition of success and maintain ownership until the client is satisfied
- Ability to step back from initial problem statements and anticipate/see the larger issues and develop an action plan to ensure the systematic issue is identified and addressed
- Project Management
- Actively communicate with other teams to promote client needs and defect fixes
- Ability to maintain a calm, professional demeanor under pressure
What you bring to Uplight
- Strong alignment and passion for the Uplight values and mission
- 1-3 years in customer service or enterprise software support
- Patient, communicative, team player who is detail-oriented and has outstanding interpersonal skills
- Proven experience working with external clients to define and implement complex solutions
- Excellent analytical and problem-solving skills, tenacity, and fortitude
- Strong organizational skills and the ability to balance multiple short- and long-term projects of varying scopes with clients across the country
- Vigorous written and oral communication skills
- Comfortable in delivering complex, constructive, and diplomatic messages
- Ability to present complex information to a variety of audiences both in person and over the phone
- Experience maintaining a positive relationship with clients and colleagues
- Curiosity about and commitment to technology, energy efficiency, and your potential
Bonus points
- Experience working with SaaS and/or Jira Software
- Exposure to and understanding of Agile and other technical project management methodologies
Don’t meet every single requirement? Studies have shown that women, marginalized genders and people of color are less likely to apply to jobs unless they meet every single qualification. At Uplight we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
What makes working at Uplight amazing
We are:
- Proud to be over 500+ purpose-driven individuals helping to create a more sustainable planet.
- Committed to the environment, our employees, and our communities.
- Focused on providing cross-functional work, collaboration, and development.
- Committed to taking our work and mission seriously and….we love to laugh!
We also provide:
- 401k Match
- Medical, vision, and dental insurance
- Monthly wellness stipend
- Peer to peer recognition program
- Management by objectives bonus plan
- Innovative flexible time off policy
- Exceptionally collaborative and cool office spaces
Salary Range: $60,000 to $70,000
In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.
Uplight provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race (including hair texture and hairstyles), color, religion (including head coverings), age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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关于这个角色
2025年8月28日
全职
公司
2025年9月1日
灵活
USD 60k–70k yearly
- 博尔德,科罗拉多州,美国
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1-3 years
UTC-06:00 — UTC-07:00
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