Customer Engagement Specialist

A&R Solar is a 100% employee-owned B Corp and certified Social Purpose Corporation serving the Pacific Northwest since 2007. We help homeowners, businesses, and public agencies go solar—with a deep commitment to people, the planet, and long-term partnerships. Read more about us!

Our Values Guide Everything We Do:

• Challenge Accepted — We're always learning, growing, and leveling up. Curiosity and adaptability are part of our DNA.
• Enjoy the Ride — We do great work with great people—and we have fun doing it. We celebrate wins, support each other through setbacks, and build a positive, inclusive culture.
• Be Genuine — We communicate openly and honestly, even when it's hard. Trust is earned through clarity, follow-through, and owning our mistakes.
• Own It — We step up when we see a problem. Everyone here plays a role in our collective success, and we raise the bar together.
• Leave it Better — We take sustainability seriously—in our work, our operations, and how we show up for our community.

POSITION SUMMARY

Status: Full-time | $24-27/hour + Generous Benefits
Reports to: Marketing Director
Department: Customer Engagement Team / Marketing

A&R Solar is seeking a tech-savvy, detail-oriented Customer Engagement Specialist to join our Customer Engagement Team—the strategic hub of our customer journey. As our primary customer contact, you'll serve as an expert router and relationship manager, ensuring every customer reaches the right specialist quickly and professionally.

This isn't a script-reading job. You're the intelligent front door to A&R Solar—assessing customer needs, providing light qualification and education, and making smart routing decisions across multiple departments. You'll work closely with our Technical Specialist to handle complex questions and ensure seamless customer experiences.

You'll master multiple platforms while building relationships that protect revenue and drive customer satisfaction. We'll train you on solar—you bring the intelligence, empathy, and tech skills to excel in this mission-critical role.

Expert Customer Routing & Relationship Management

• Serve as primary phone contact during business hours for all A&R Solar customers
• Quickly assess and route inquiries across five departments: Sales, Service, Accounting & HR, Permitting, and Marketing
• Provide light qualification for residential and commercial sales inquiries
• Handle standard residential sales intake plus basic solar education

Technology & System Management

• Master Salesforce CRM for customer data management and lead tracking
• Utilize Google Suite for communication and documentation
• Navigate multiple platforms simultaneously (phone systems, chat tools, scheduling software)
• Create accurate tickets, log interactions, and manage follow-up workflows

Collaborative Customer Engagement

• Partner with Technical Specialist for deeper solar education and technical questions
• Coordinate seamless handoffs to appropriate department specialists
• Maintain detailed documentation for customer relationship continuity
• Contribute to customer experience improvements and process optimization

Revenue Protection & VIP Care

• Identify and prioritize high-value prospects and key accounts
• Ensure no commercial leads or urgent service issues fall through cracks
• Provide empathetic support during customer frustrations or system issues
• Maintain A&R Solar's professional reputation through every interaction

REQUIREMENTS

Customer Service Excellence

• Proven customer service experience in professional or technical environments
• Exceptional phone presence and written communication skills
• Unflappable demeanor with ability to handle stressed or frustrated customers
• Strong listening skills and emotional intelligence

Technical Proficiency & Learning Ability

• Advanced comfort with complex software platforms, such as Salesforce, Google Suite
• Quick learner who masters new software and systems efficiently
• Tech-savvy problem solver who troubleshoots platform issues independently
• Organized multitasker who maintains accuracy across multiple systems

Professional Skills

• Smart routing and light qualification capabilities
• Detail-oriented with excellent time management
• Collaborative team player who supports seamless handoffs
• Curious mindset with ability to learn solar industry fundamentals

Bonus Qualifications

• Experience with CRM systems (Salesforce preferred)
• Familiarity with solar, utilities, or technical industries
• Previous intake, qualification, or routing experience

WHAT WE OFFER

Compensation & Benefits

• Competitive hourly wage: $24-27/hour
• Generous benefits package including health, dental, and vision insurance
• 401(k) with company match
• Paid vacation and sick time
• Professional development support

Work Environment

• Hybrid flexibility: 3 days remote, 2 days in-office for culture and collaboration
• Mission-driven, employee-owned B Corp environment
• Supportive, people-first culture that values your input
• Opportunity to be part of Pacific Northwest's leading solar company

Ready to be the intelligent, caring voice of A&R Solar? We'd love to meet you.