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Freedom Forever

Customer Support Specialist

加入Freedom Forever,成为拉斯维加斯的客户支持专员。专注于解决客户问题并确保满意度。期待支持团队环境和成长机会。

Freedom Forever

公司概况

Freedom Forever

美国加利福尼亚州

2011

商业模式

可再生能源

提供太阳能解决方案和安装服务

太阳能系统销售、安装和维护服务

地点与地理

美国,加拿大,澳大利亚

公司文化

他们的使命是通过可再生能源改善人们的生活。

他们提供一个支持性和协作的工作环境,鼓励创新和团队合作。

他们重视员工的职业发展,提供培训和晋升机会。

活动与项目

他们正在进行多个大型太阳能项目,致力于为社区提供可持续的能源解决方案。

他们在太阳能技术方面不断创新,提升系统效率和降低成本。

他们致力于减少碳足迹,推动可再生能源的使用。

职业机会

他们通常招聘太阳能安装工、销售代表和项目经理等职位。

他们提供竞争力的薪资、健康保险和退休计划。

联系信息

LinkedIn

Freedom Forever 招聘


最后更新于 2025-06-20 | 报告问题

Job Description

Join Freedom Forever, a leading solar residential company committed to powering a brighter and greener future. We are seeking a passionate and customer-centric individual to join our team as a Customer Support Specialist. Embrace the opportunity to make a positive impact while enjoying a supportive team environment, stunning office space, and incredible growth prospects.

Position Summary

As a Customer Support Specialist, your role is integral to maintaining the highest levels of customer satisfaction. Your primary responsibility is to thoroughly investigate and analyze customer issues, diving deep to identify root causes and proactively work towards effective solutions. You will leverage your strong problem-solving skills and in-depth knowledge of our company's products and services to resolve complex customer issues, ensuring each customer's satisfaction.

Essential Job Duties and Responsibilities

  • Maintaining a high level of professionalism while presenting the organization in the best light possible
  • Responsible for receiving inbound calls daily from customers in all regions to give most current updates on their projects
  • Log all correspondence in to the Company Customer Relations Management (CRM)
  • Collaborate with various internal departments to gather information and resources necessary to address escalated issues comprehensively
  • Investigate and analyze customer issues, diving deeply into root causes, and ensure that we find a resolution
  • Take ownership of each call and understand the impact you have on the customer experience
  • Following up with customers to ensure we resolve concerns that could not be resolved during their first interaction
  • Communicating as a team to ensure a smooth workflow and teamwork is important in this role
  • Demonstrating self-sufficiency in task monitoring and day-to-day call handling
  • Experience using multiple tools simultaneously to provide customers with the most accurate resolution
  • The ability to communicate effectively in written communication such as replying to customer emails and handling chat interactions while still having a heavy focus on the customer resolution & experience
  • Assist other departments to confirm dates or appointments such as site audits, installation, and inspections
  • Must stay up to date with company updates in processes, software, and policies

Qualification Requirements

Education & Certifications:

  • High School Graduate or GED

Experience:

  • 3+ years of call center experience required
  • 1+ years of Solar experience preferred but not required
  • 1+ years' experience of handling customer escalations
  • A high level of de-escalation and negotiation skills preferred

Knowledge, Skills & Abilities:

  • Excellent communication, customer service, attention to detail and problem-solving skills, including the ability to maintain composure under stress
  • Effective verbal, listening and written communication skills
  • Effective organizational, stress and time management skills
  • Demonstrates a sense of urgency and ability to meet deadlines

Freedom Forever is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

Must be in office (Las Vegas Headquarters)

获取工作提醒

获取拉斯维加斯,内华达州,美国地区太阳能领域职位的提醒

关于这个角色

2025年9月1日

全职

公司

2025年9月6日

现场

Freedom Forever

freedomforever.com

  •  拉斯维加斯,内华达州,美国

3+ years of call center experience required; 1+ years of solar experience preferred

UTC-07:00

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