Network Engineer

Job Description

We are looking for a Network Engineer to join our IT team to handle the design, implementation, and maintenance of our internal and client-side network infrastructure. You will play a key role in ensuring the stability, security, and performance of our networks, enabling us to deliver exceptional service to our clients and support our internal operations effectively.

You should be comfortable with everything from troubleshooting network issues to supporting end-user systems, and contributing to network improvements within the company and on our deployed microgrids.

This role will report to our Senior Manager of IT and be based at our HQ in Ridgewood, NJ, with travel up to 20% of the time.

Key Responsibilities

Network Design & Implementation

• Plan, design, and implement network solutions for both internal use and client sites, utilizing routers, switches, firewalls, wireless access points, and other network devices.
• Conduct on-site client assessments to understand their needs and develop tailored network architectures.
• Ensure network designs meet performance, security, and scalability requirements, incorporating redundancy and future-proofing best practices.

Network Maintenance & Optimization

• Proactively monitor network performance, analyze metrics, and identify areas for improvement.
• Perform regular maintenance and optimization of network devices and services to ensure reliability and maximize throughput.

Security & Compliance

• Implement and maintain network security best practices, including firewalls, VPNs, and intrusion detection/prevention systems.
• Ensure the security of both internal and client systems, adhering to industry regulations.

Troubleshooting & Support

• Provide Tier 1/2/3 support for network-related issues, resolving escalated or complex problems remotely and on-site at client locations.
• Respond to inbound support requests, collaborating with the help desk to address and resolve network incidents promptly.
• Work with vendors and service providers to address outages and equipment failures effectively.

Documentation & Reporting

• Maintain comprehensive network diagrams, standard operating procedures (SOPs), and configuration records.
• Generate reports on network health, capacity planning, and performance trends to support strategic decision-making.

Collaboration & Stakeholder Engagement

• Collaborate effectively with the Sr. IT Manager and team leads to align network strategies with business objectives.
• Participate in cross-functional teams to evaluate and integrate new technologies, expanding and upgrading infrastructure as needed.

The Ideal Candidate

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• 3+ years of hands-on experience in network engineering or a similar role.
• Professional certifications (e.g., CCNA, CCNP) are strongly preferred.
• In-depth knowledge of routing protocols (e.g., BGP, OSPF), switching technologies (VLANs, STP), and firewall configurations.
• Familiarity with SCADA devices, FortiGate firewalls, and Teltonika modems is highly desirable.
• Experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG) and logging systems (SIEM solutions).
• Familiarity with cloud networking environments (AWS, Azure, or GCP) is a plus.
• Strong troubleshooting skills to diagnose and resolve network issues in both on-premise and client-site environments.
• Excellent problem-solving and analytical abilities.
• Strong communication and interpersonal skills to effectively interact with technical and non-technical stakeholders, including clients.
• Detail-oriented with the ability to prioritize tasks, manage time efficiently, and meet deadlines.
• Team player with a collaborative mindset and a customer-focused approach.
• Willingness to travel to US-based client sites as necessary.
• Ability to participate in an on-call rotation when required.

This is a great opportunity to have a long-term impact on a fast-paced, private equity-backed growth business. Some of the core virtues embraced by Scales' employees include:

• Do the Right Thing
• Act Like an Owner
• Hustle
• Demand Results
• Go Together
• Evolve or Disappear

We offer a competitive compensation package and a comprehensive benefits program including medical benefits, paid vacation and holidays, and 401K matching.