Engineer Technical Support, Residential Storage (m/f/d)

Job Description

In this role, you will be part of a talented team consisting of engineers who offer in-house advise and support to their colleagues as well as premium service towards our customers.

You will be focused on the Italian market, with direct communication with sales, customers, product management team and headquarters abroad to assist with needs and support in EMEA.

Main Responsibilities

• Technical Sales support and 1st level contact for sales for technical or contract related questions
• Visit customers together with sales managers and conduct product presentations, customer training sessions, webinars and customer events
• PV project design and proposal support
• Be the experts in usage and analysis of PVSyst and other PV simulation tools supporting Residential Solar System design and production analysis
• Define, clarify and optimize technical terms within the contract negotiation in alignment with sales
• Development of technical sales tools and/or demonstration kit in collaboration with Product Management
• Development of Technical sales documentation in collaboration with Product Management
• Develop product training materials for customer and their potential end customers, including home owners and installers in collaboration with Product Management
• Hands-on technical with system design, installation and commissioning of CSI based PV+Storage system. Will need to support customer system design and installation questions pre-sale

Competencies

• Strong organization and planning skills
• Negotiation and customer orientation
• Teamwork, communication and intercultural skills
• Excellent problem-solving skills

Languages

• Fluent English and Italian,
• Any other language is a plus

Location

• Remote from Italy, southern regions preferred

Your backpack is filled with

• Bachelor’s degree in Electrical Engineering or comparable is a plus
• Minimum 3 years of experience in sales engineering, technical sales, or product management, ideally in the energy storage sector within the PV industry
• Installation experience with PV module and battery storage system is a strong plus
• Excellent technical aptitude and ability to quickly learn detailed information about the existing product portfolio and to communicate and answer technical and product related questions and topics
• Understanding and application of financial product calculation – product cost and product sales price definition, analysis and recommendation
• Valid driver license, required

What We Offer

• The atmosphere: A modern work environment, brimming with positive energy, healthy growth, and diverse teams
• Additional benefits: Attractive salary package, including company benefits such as jobrad, subsidies for childcare and more
• Balance: Hybrid work (working from home/at the office), flexible hours, and 28 days of vacation, as well as days off for special occasions
• Prospects: Individual professional development programs, training, and workshops
• Opportunities to influence the way we work: The freedom to contribute your own ideas and play a key role in shaping the future of our company
• Sustainability: Efforts include our zero waste office program, systematic recycling, bee keeping, planting trees and regular beach clean-ups
• Our rationale: Solar energy as a sustainable energy source, enabling the world to switch to clean, renewable energy

Contact

Any further questions?

Canadian Solar EMEA GmbH
Radlkofer Str. 2, 81373 Munich (Germany)
[email protected]