Field Service Helper

Job Description

At PosiGen, we are passionate about providing money saving solar energy and energy efficiency solutions for people of all income levels. We are seeking an equally passionate Field Service Helper to help further our mission through excellent craftsmanship, customer service, and a team-focused approach.

The PosiGen Field Service Helper is an entry-level position designed to provide on-the-job training and mentorship for individuals interested in pursuing a career as a PosiGen Field Service Technician. Field Service Helper will work closely with experienced technicians to learn the skills and knowledge necessary to install, inspect, and maintain photovoltaic (PV) systems and perform energy efficiency upgrades. This position offers a structured learning environment with opportunities for career advancement within PosiGen.

Essential Job Functions

• Observe and assist: Shadow experienced PosiGen technicians on various job sites to learn about PV system installation, energy efficiency techniques, and safety procedures.
• Hands-on learning: Gradually take on increasing responsibilities under direct supervision, such as assisting with equipment installation, conducting basic site inspections, and performing minor repairs.
• Develop technical skills: Learn to use tools and equipment, interpret technical documents, and troubleshoot basic issues related to PosiGen's PV systems and energy efficiency solutions.
• Customer interaction: Observe and participate in customer interactions to develop communication and problem-solving skills in line with PosiGen's values.
• Documentation and reporting: Assist with completing paperwork, uploading data, and maintaining accurate records according to PosiGen's procedures.
• Continuous learning: Actively participate in PosiGen training sessions, study relevant materials, and seek guidance from mentors.
• Adhere to all organizational policies and OSHA requirements, including participation in mandatory safety training.
• Maintain a clean and organized workspace, strictly following safety guidelines and protocols.
• Assist with troubleshooting and repairing photovoltaic (PV) systems as directed by technicians.
• All other duties as assigned

Education/Experience

• High school diploma or trade school degree in a discipline related to construction or building sciences.
• 1-3 years of roofing experience preferred.
• Prior residential solar experience is highly desirable but not required.
• Customer service experience preferred.
• Comfortable and capable of working on ladders, scaffolding, roofs, or in confined spaces such as crawl spaces, attics, or under mobile homes.
• General knowledge of installing energy-saving materials and associated tools is preferred.
• Proficiency with computers and various applications, including MS Office, Dropbox, and Salesforce (CRM). A strong willingness to learn and adapt to technology across devices (laptop, tablet, smartphone).
• Must be flexible with scheduling to accommodate customer availability.
• Must possess a valid state driver’s license with a minimum of three years of driving history, a clean driving record, and access to reliable transportation.
• Willing to complete the pre-employment screening process.

Physical Demands

• Ability to work in a variety of extreme environmental conditions (e.g., high heat, cold temperatures).
• Must be willing and able to climb ladders, ascend/descend stairs, and work on rooftops of multi-level buildings, as well as within confined spaces such as attics.
• While performing the duties of this role, the employee will regularly be required to speak and hear. The role frequently requires standing, walking, using hands and fingers to handle or feel objects, and reaching with hands and arms.
• Must be capable of lifting up to 50 pounds.
• The employee will occasionally need to sit, climb, balance, stoop, kneel, crouch, or crawl.
• Vision requirements include the ability to focus at close and long distances, distinguish colors, maintain peripheral awareness, perceive depth, and make precise focus adjustments.