Solar Project Coordinator

Freedom Solar is one of the largest solar installation companies in the United States. Founded in Austin in 2007, our residential business serves Texas and Florida, and our commercial business has a nationwide reach. Our strong reputation in the industry is based on our dedication to quality craftsmanship and outstanding customer service. At Freedom Solar, our mission is to enable our customers to live more powerfully by harnessing clean, affordable, and reliable energy from the sun. We take great pride in living by these 6 core values:

• Pride in Quality Craftsmanship
• Go Above and Beyond
• Put People First
• Have a Humble Heart
• Give a Damn
• Shoot Straight

At Freedom Solar, we have built a customer-focused, turnkey solar installation experience that is unusual in the industry. Unlike most solar companies, we serve our customers through the entirety of their solar journey, from marketing and sales, to installation, to service and warranty coverage. As we have scaled, we have remained true to our startup roots, with dedication, creativity, resourcefulness, and speed inherent to our culture. We care deeply about our customers and the environment, and everything we do reflects that. And we aspire that our team emulates and enhances this culture.

The Regional Project Coordinator (RPC) will serve as a critical bridge between customer care and operations. The RPC will be responsible for facilitating faster response times to customers, managing escalations, and ensuring that all process updates and changes are communicated effectively across teams.

Key Responsibilities: Customer Communication & Escalation Management

• Coordinate and schedule installations and services with customers.
• Act as a direct liaison between the operations team and customers, ensuring timely updates and responses.
• Assist with managing and resolving escalated customer concerns, collaborating with the Regional Operations Manager (ROM).
• Collaborate with utilities for interconnections and train customers on system operations.

Key Responsibilities: Project Tracking & Coordination

• Manage solar installation workflow for the region.
• Manage customer accounts in Project Sunrise from installation to project completion.
• Work closely with the ROM to track project timelines, milestones, and any issues that arise during the solar installation process.
• Process installation reporting and upload photos and documents into customers' files.
• Initiate inspection processes, communicating with the Inspections Coordinator.
• Provide feedback and insights to both operations and customer care to facilitate continuous improvement.

Key Responsibilities: Crews Collaboration & Knowledge Development:

• Build and maintain strong relationships with the installation crews to ensure efficient communication and collaboration.
• Work closely with ROM and HR department on employee relations issues.
• Responsible for the accuracy of information provided to the crews, within the crew Job Packet.
• Ensure the smooth implementation of operational changes, assisting crews and operations with adapting to new systems or equipment.
• Continuously learn the evolving solar process, staying updated on best practices and regional developments.

Qualifications

• Strong communication and interpersonal skills.
• Previous experience in project coordination, customer service, or operations preferred.
• Ability to build rapport with both customers and internal teams.
• Knowledge of solar installation processes or construction project management is a plus.
• Problem-solving mindset with the ability to handle escalations effectively.

We understand you may be a great candidate without fitting all our preferred experience, knowledge, skills, and attributes. And you may have other skills that are valuable for the role, but which we haven’t thought of. Because we recognize this and we value diversity of thought, experience, and background, we still encourage you to apply.

Freedom Solar is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Employee Benefits

Freedom Solar recognizes that talented people are attracted to companies that provide competitive pay, upward mobility, and an exciting fast-paced culture. For this reason, we offer a growing Benefit Plan that includes the following:

• Medical, Dental, and Vision Insurance
• 100% Company-Sponsored Short-Term Disability
• 401(k) Employer Matching
• Weekly Pay Dates
• 3 Weeks PTO + 3 Sick Days
• 12 Paid Holidays
• Team Building Events!
• Upward mobility Opportunities!