Operations Manager (m/w/d)

Job Description

Working as part of the Service team France and Belgium, the Local Service Manager is the business responsible of his area (150 to 250) WTGs under contract and leading 3 Service Point localed in Vinalmont, Gand and Heretals. Preferable location is Vinalmont.

While ensuring a safe working environment, delivering services according to contract and customers’ expectations, the Local Service Manager is constantly staffing and developing his team members (approx. 30 persons) to look for efficiency and match the company profitability targets.

Key accountabilities

• Ensure the KPIs for the service business is monitored and understood within their teams

• Manage site teams to ensure that they carry out their work effectively, safely and to the required standard as well as reviewing performance

• Responsible for Budget, forecast, cost control and stock levels.

• Manage customer relationship on his area, claim and negotiation with the support of the account management team.

• Recruit and develop of Service Technicians, lead technicians, including identification of training needs in order to maintain a high performing team.

• Develop staffing plans for the area

• Responsible for HSE in their respective service area, implementing internal and external regulations as required to ensure HSE compliance

• Responsible for operational performance of their respective service area by ensuring best contractual availability of WTG

• Use Operational data to monitor team, individuals’ and farm performance and act as appropriate to share successes, address shortfalls and make improvements.

• Ensure that quality standards are always met.

• Ensure a smooth handover from PM to Service after energization.

• Make business planning for new service points/activities in case of growth in the area or needed relocation due to business development.

• Oversee site safety auditing and reporting.

• Management of large operations (such as gearbox exchange) and improvement initiatives

• Ensure the proper quality of the reporting from his team: Maintenance, Availability reporting, HSE, timekeeping and making sure that reports will be submitted on time.

• Provide an exhaustive monthly reporting during the business review summarizing HSE, operation, finance.

• Part of the local service management team for France and Belgium

• The LOM received a delegation of authority from the Service Director

• First contact point of the global service function to give feedback, status on the fleet of his area.

Career / Job experience

• Significant Experience of the wind industry in a leadership role with P&L responsibility.
• Experience in working in matrix organizations
• Experience of managing remote field-based teams
• Experience in industrial maintenance sector

Education and qualification

• Formal qualifications in Mechanical and / or Electrical Engineering (bachelor’s or master’s degree)
• Experience in Maintenance, preferred in wind or similar industry.
• Business management qualification/experience
• Driving License
• Excellent French, Dutch and English language skills
• Knowledge about country specific laws and rules
• Computer literate, able to use MS Office and in house database and workload management systems (SAP)

Personal profile

• Experienced in dealing with complex businesses
• Flexible and stress resistant
• Strong negotiation skills
• Able to deal with conflict
• Strong decision making, planning and prioritizing skills
• Autonomy
• Systematic working approach and problem-solving behavior
• Willing to travel on a regular basis, including nights away from home
• Teamwork & collaboration
• Customer focus & good communicator with multi-channels
• End-to-end-thinking
• Ability to drive changes

Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and are in full compliance with all federal and state laws.