Regional Customer Quality Director (m/w/d)

Job Description

We are looking for an EMEA/APAC Regional Customer Quality Director who will join the Quality Team and help us make the world a better place through innovation, which means we’re taking risks and questioning conventional thinking, and developing new technologies and ways of doing business – leading the way, every single day.

• Full Time
• Looking to hire this calendar year
• Enjoy doing things that people say can’t be done? Innovation is at the center of everything we do.
• Hate red tape? We remove roadblocks instead of creating them.
• Looking for community? There are many ways to get involved, from Employee Resource Groups to local outreach.

Your day-to-day – We do what others say can’t be done

• Develop and implement the regional customer quality strategy aligned with corporate objectives, focusing on enhancing customer satisfaction.
• Establish and maintain strong relationships with key customers to understand their needs and expectations, ensuring that quality standards are met consistently.
• Lead and mentor a team of customer quality engineers, fostering a culture of excellence, accountability and continuous improvement within the team.
• Oversee the management of customer complaints and quality issues, ensuring timely resolution and effective communication with customers and internal teams.
• Collaborate with production, engineering, R&D and supply chain teams to address quality concerns and improve product reliability.

Your Profile – Ready to join the Pack?

• Bachelor's of Science in Electrical, Chemical or Mechanical Engineering, Materials Science, Physics, or related degree.
• Minimum 10 years’ experience in quality management, or a similar role
• Strong knowledge in quality systems, semiconductor wafer fabrication, assembly and test operations or automotive applications.
• Good understanding of the global automotive business, customer requirements and end user behavior.
• The ability to operate in a fast pace, highly dynamic environment, at a detailed execution level, as well as on a tactical / strategic level.
• This role may require additional duties and/or assignments as designated by management.

We understand that there might be a few requirements that you don’t meet. That’s ok! Apply!

We value our people above all else- You may be entitled to:

• Performance-based compensation, including annual bonus
• 30 days of paid annual leave
• Work from home allowance if remote option is determined
• Modern equipment including a laptop, additional screens, wireless headphones and more
• Monthly allowance on Edenred card, which can be used for local purchases at supermarkets, gas stations, restaurants, and more.
• Corporate pension plans and additional insurance packages sponsored by Wolfspeed.
• And a lot more!

Please note that we DO NOT provide personalized, detailed feedback regarding the outcome of any of your interviews