Service Scheduling Coordinator

Job Description

The Service Scheduling Coordinator will work to ensure our customer’s solar equipment is working properly by scheduling service appointments in a timely manner. They will also work with the other members of the Service Team to ensure the schedule is always up to date with availability and we are assisting with special requests for our colleagues and customers.

Essential Job Duties and Responsibilities

• Manage & track project deliverables and timelines as well as communicate with customers to keep them fully informed
• Works with leaders and the Service Team through calls, email and meetings to ensure calendars are up to date
• Monitor and action the backlog for their assigned region on a daily basis
• Assist with escalated customers in working with other departments to find resolution to concerns
• Resolve customer complaints or concerns by addressing concerns and working with other teams to find resolution
• Coordinate with many departments daily
• Perform other duties as assigned

Qualification Requirements

Education & Certifications

• High school diploma or general education degree (GED)

Experience

• 1 year of solar experience preferred
• Minimum of 2+ years of relatable experience

Knowledge, Skills & Abilities

• Above-average working knowledge of Microsoft Office Suite and Google Suite; experience with operational CRM and ERP systems is a plus
• Strong organizational skills and the ability to make decisions without constant supervision
• Ability to read and interpret job orders and understand solar specifications
• Ability to work in a fast-paced environment

Freedom Forever is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.