Billing Technical Lead

Job Description

We're looking for a proactive Billing Technical Lead to ensure billing accuracy, support operational teams, and drive process improvements across the business.

Reporting to the Billing & Payments Manager, you'll oversee key billing processes, monitor performance, resolve system issues, and provide insights to operational teams and senior managers. You'll also support the development of tools, automation, and reporting, helping to improve efficiency and deliver an outstanding customer experience.

This is a collaborative role offering variety, impact, and the chance to shape billing processes that directly support our business goals of growth whilst maintaining excellent service to our customers.

Key Responsibilities

• Billing accuracy & timeliness: Proactively monitor the timeliness and accuracy of customer bills across all segments, from low-consuming domestic sites to key Managed Accounts, ensuring expected monthly and quarterly revenue is realised.
• Billing quality assurance reporting: Establish and maintain a Billing QA report suite with clear ownership across Billing Operations and Compliance to monitor data quality and ensure compliance with SLCs.
• Billing performance analysis & reporting: Analyse billing data including commodity vs non-commodity charges, rectifications, volume tolerance, GSOP and back-billing, reporting trends, performance against targets, and improvement recommendations to Senior Management.
• Operational oversight of billing controls: Provide oversight of billing accuracy, including meter reads, tariff application, and regulatory compliance, directly owning corrective actions or delegating to appropriate operational teams.
• Payment performance oversight: Monitor payment performance data such as DD failures, DDA performance, and credit/debit balances outside tolerance, owning or delegating actions to improve outcomes.
• Finance alignment & revenue assurance: Work closely with Finance to ensure alignment on VAT application, microbusiness classifications, and the impact of unbilled activity on revenue forecasting.
• Systemic billing issue support: Provide insight and specialist support to identify, manage, and resolve large-scale or system-wide billing issues.
• Data-driven insight & continuous improvement: Identify trends, anomalies, and opportunities for improvement through analysis, delivering actionable insights to operational teams and leadership.
• Automation & tooling: Design, develop, and maintain internal tools and automation to streamline processes and support scalable service delivery.
• Process efficiency & optimisation: Lead initiatives to optimise processes, improve data accuracy, and drive operational efficiency across billing activities.

What you'll need to succeed

You'll be a rapid learner, able to quickly build a strong understanding of new systems and processes, and have a self-motivated approach to proactively improve performance and drive efficiencies. You'll work closely with specialists and leaders across the business, applying a highly analytical mindset to use data and reporting to identify trends and improvement opportunities. You'll be comfortable working across multiple departments to implement change and deliver positive outcomes.

Essentials

• Strong knowledge of internal billing processes and Kraken systems
• Data skills such as SQL and PowerBI
• Experience with PowerAutomate
• High attention to detail.
• Adept at problem solving.

Desirables

• Knowledge of Billing Supplier License conditions
• Knowledge of commercial and domestic energy billing

Hybrid working explained: When and where you'll be in the office
Our office is based in Chippenham, Wiltshire. For this role, we're looking for candidates who can come in to our Chippenham office, once a month, based on location.
We offer both formal and informal flexible working options. Full-time hours are 37.5 per week, Monday to Friday.
The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges. We promote work-life balance and flexibility through hybrid working, which combines both remote and office work.

Benefits you can rely on

Great allowances for hybrid working:
🏡 £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
🚆 £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.

📖 £500 annual development allowance: to spend on your chosen development area, whether that's in your current role, or future roles.
🎁 8% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.

🌞 Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You'll also have the option to buy additional leave, allowing for a better work-life balance.

💸 Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.
For our full list of benefits please click here.

Our Commitment

We're a Committed Member of Inclusive Employers and value people's differences - we recognise the strength that they give us. We work hard to be a supportive community where everyone has equal opportunities and we encourage applications from people irrespective of background, circumstances, age, disability, ethnicity, religion or belief, gender identity or sexual orientation.