Lead, Field Quality and Performance

Job Description

Eos Energy Enterprises, Inc. is accelerating the shift to American energy independence with positively ingenious solutions that transform how the world stores power. Our breakthrough Znyth™ aqueous zinc battery was designed to overcome the limitations of conventional lithium-ion technology. It is safe, scalable, efficient, sustainable, manufactured in the U.S., and the core of our innovative systems that today provides utility, industrial, and commercial customers with a proven, reliable energy storage alternative for 3 to 12-hour applications. Eos was founded in 2008 and is headquartered in Edison, New Jersey. For more information about Eos (NASDAQ: EOSE), visit eose.com.

Overall Summary

We're looking for a hands-on Field Quality and Performance Lead who thrives in the field, builds trust quickly, and turns real-world observations into measurable performance improvements. This role works directly with the field to assess how products are performing, identify gaps, and help teams correct issues in real time.

The Field Quality and Performance Lead is accountable for ensuring that Eos products in the field meet specified requirements and are tested to ensure compliance with internal and external standards. This is a hands-on role with significant time on-site and with customers. The right candidate is practical, observant, and comfortable having direct conversations with customers, field leaders, and crews.

Location

Pittsburgh, Pennsylvania is preferred or remote with frequent travel (see below)

Responsibilities

• Lead root cause investigation, failure mode effects analysis, design verification/validation testing, inspection method development, acceptance criteria creation and process validation/verification.
• Develop protocols and reports to clearly document the previous design control activities.
• Participate in the qualification and design transfer activities with external manufacturers.
• Conduct field reviews, audits, and performance assessments across sites.
• Ensure products in the field are operating in alignment with corporate policies, internal standards/requirements, and compliance with regulatory requirements.
• Support the maintenance of existing products including but not limited to design changes, process changes, supplier changes, remediation, recertification, and brand extensions.
• Partner directly with field leadership and safety to close gaps through clear expectations, follow-up, and coaching as needed.
• Track recurring issues and performance trends; provide clear, factual feedback to operations and leadership.
• Support corrective action plans and verify effectiveness through follow-up site visits.
• Provide input on procedures, training needs, and standards based on field conditions. Partner closely with applicable team members.
• Serve as a communication link between field teams and corporate groups to ensure issues are understood and addressed.
• Drive a culture of continuous improvement within the organization by identifying opportunities to streamline processes, enhance efficiency, and deliver greater value to clients and stakeholders.
• Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Education and Experience

• Bachelor's degree in engineering or related field.
• Five (5+) or more years of experience in field operations, quality, performance, or reliability in the energy sector.
• Background in Lean, Six Sigma, or continuous improvement methodologies.
• Experience supporting geographically dispersed teams.
• Demonstrated ability to advocate product excellence and quality.
• Demonstrated ability to effectively work cross-functionally.
• Experience in regulated, safety-sensitive, or high-reliability environments preferred.
• Electrical and/or mechanical product knowledge is preferred.
• Design control or new product development is preferred.
• Quality engineering experience is highly preferred.

Knowledge, Skills, and Abilities

• Strong understanding of operational discipline, quality controls, and performance metrics.
• Ability to think strategically, execute tactically, and collaborate across many teams, levels, and situations.
• Excellent analytical, problem-solving, and communication skills with the ability to thrive in fast-paced, evolving environment.
• Customer focus and demonstrated ability to drive effective solutions with urgency.
• Proficient in MS Office - Excel, Word, PowerPoint.
• Ability to communicate clearly and influence all levels of the organization.
• Excellent interpersonal, negotiation, and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.

Travel

• Overnight/North America: 50-75%

Working Conditions

• Customer/Partner Locations - Employee may visit customer or partner locations that may be comprised of office, manufacturing floor, laboratory environments and construction sites depending on the location and reason for visit.
• Office Environment - Must be able to remain in a stationary position 50% of the time and occasionally move about inside the office to access file cabinets, office machinery, etc. Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. May be required to exert up to 25 pounds of force occasionally to lift, carry, push, pull or otherwise move objects, including the human body.
• Factory - The worker may be subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts, vibration, moving vehicles, electrical current, exposure to temperature changes or exposure to chemicals. While performing the duties of this job, the employee may be exposed to fumes, airborne particles, odors, dust, mists, and gases. The noise level in the work environment can be loud. Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes. Machinery operation requires the use of safety equipment to include but not limited to eye safety glasses, hearing protectors, work boots, and lab coats. May be required to exert up to 50 pounds of force occasionally to lift, carry, push, pull or otherwise move objects, including the human body.