Senior Customer Operations Consultant - Credit

Job Description

We are looking for an experienced Senior Customer Operations Consultant - Credit to join our customer operations team. Reporting to the Credit lead, you will be the first point of contact for any credit queries, managing Flo's credit risks and working to improve cash flow and minimise bad debts. This role requires effectively combining robust credit control practices with efficient accounts receivable management.

This position is perfect for an ambitious professional who enjoys a fast-paced working environment. This role will suit you if you have a keen eye for detail, are able to resolve issues in a timely manner and are able to work both autonomously, and within a team to provide both internal and external customers with excellent service and support.

What you will be doing

• As the Senior Customer Operations Consultant you will:
  • Manage cash flow by promptly contacting and collecting in accordance with credit policy.
  • Perform debt recovery processes including inbound and outbound collection calls.
  • Negotiate payment plans with customers.
  • Manage credit notices sent to customers.
  • Resolve customer account issues and ensure that collection processes are adhered to for all overdue accounts.
  • Manage closed account debt working closely with internal stakeholders.
  • Perform commercial credit checks in accordance with Flo's credit policy.
  • Provide ad hoc support to wider operations teams as required.
  • Have the ability to work in (and with) a fast paced environment and flexible to work with fluctuating operational demands.

You will be a good candidate if you have

• Experience in credit control and accounts receivable, ideally within the energy sector or similar industries.
• Excellent communication (written and verbal) skills, with experience in negotiating and holding difficult conversations.
• Strong analytical and problem-solving skills, demonstrated ability to both work as a team player and able to effectively liaise with other teams to resolve customer queries and issues enabling account payment.
• Proven ability to work autonomously in a very fast-paced environment.

Extra points if you

• Are tech-savvy, with an interest in leveraging technology to enhance operational efficiency and sustainability.
• Willingness to dive in, help and get your hands dirty with manual tasks as the business grows and evolves.