Field Service Engineer - (Scranton, Pennsylvania)

Job Description

At SMA America, we believe in Energy that Changes. Since 1981, we've been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems - all while pushing the boundaries of what's possible in clean energy.

But we're not just transforming power - we're empowering people.

We've built a culture where bold ideas are welcomed, collaboration is second nature, and your career growth truly matters. With our Rocklin, CA headquarters as the hub, we offer a hybrid work model, competitive benefits, and a team-driven environment where your impact is seen and felt.

Whether you're a sales expert, service pro, or engineering innovator, if you're ready to join a purpose-driven team committed to shaping the future of energy - we'd love to meet you.

POSTITION OVERVIEW

We are seeking a Field Service Engineer who is responsible for performing warranty repairs, and the commissioning of SMA utility inverters in the field. Duties include commissioning, troubleshooting, repairing, learning to analyze data, operation and maintenance activity and utility inverter applications. This job requires continually working with high voltage electricity and maintaining excellent customer service activities while in the field at customer sites.

PRIMARY DUTIES / RESPONSIBILITIES

• Commissions, troubleshoots, repairs, and analyzes SMA America's utility inverters in the field, via email, telephone, and site visits.
• Develops a detailed knowledge of SMA's utility inverter products, associated SMA accessories, and third-party accessories that are sold by SMA for use with the inverters.
• Required to maintain accurate inventory count of spare parts provided by SMA Regularly works with high voltage DC electricity, three phase power, and the relevant software and firmware of the inverters.
• Maintains a high level of customer satisfaction while striving to lower the costs of field service.
• Perform and maintain maintenance activities in accordance with the SMA product maintenance manual on assigned sites with SMA customer contractual obligations.
• Requires the ability to work weekends and/or nights on a case-by-case basis. Other duties as may be required or assigned.

REQUIRED QUALIFICATIONS

• Education: A bachelor's degree in a technical field is strongly preferred.
• At least 3 years of experience in electrical, electronic and/or network communications are required. Prior experience in the solar energy industry is strongly preferred
• The employee must routinely lift up to 50 pounds.
• The ability to work well independently and as a member of a regional/global team is required.

PREFERRED QUALIFICATIONS

• Ability to work nonstandard business hours occasionally to support customer service contracts. Knowledge of solar and/or alternative energy markets is preferred.
• Knowledge of National Electric Code is preferred.
• Knowledge of solar and/or alternative energy markets is preferred.
• Knowledge of National Electric Code is preferred.
• Ability to analyze and solve problems effectively.
• While performing the duties of this job, the employee is constantly required to travel, stand, walk, talk, hear, look, and see.
• The employee is occasionally required to sit, reach above the shoulder, stoop, bend, squat, and kneel.
• The work environment is constrained to a field service environment, with occasional functions in a corporate office.
• While performing the duties of this position, the employee is occasionally exposed to electrical hazards, and exposure to weather conditions of extreme temperatures. The noise level in the work environment is usually moderate.
• This position requires significant domestic and international travel.
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) is required.
• Attention to detail and a high level of accuracy are required.
• Ability to analyze and solve problems effectively.
• Ability to manage and prioritize multiple projects/tasks.
• Ability to work flexible hours such as early morning, evening or weekend work may be required.
• A valid driver's license and an acceptable driving record are required.
• This position may require periodic domestic and international travel

WE OFFER

• Pay Range: $27.40 - $33.41, hourly, dependent upon experience
• Comprehensive benefits including health, dental and vision coverage (including $0 premium options)
• Dedicated Hybrid Schedule: In-Office Tuesday and Thursdays; remote on Monday, Wednesday, and Fridays
• 401(k) plan with company match
• Opportunities for professional development and training
• Inclusive, collaborative, and innovative work environment

Our EEO Policy

We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one's race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran's status, sexual orientation, or any other consideration made unlawful by law.

In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application.

Our Privacy Policy

During your job application or recruitment process with us: (a) SMA may collect your personal information directly from you, such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties, including but not limited to your former employers, background or employment check service providers or third-party recruiters; and, (b) SMA may use or process applicants' personal information for relevant purposes including but not limited to general communications with you, identity verification, background or employment checks, determination of eligibility, and making hiring decisions. For successful job applicants who become SMA's staff, we may retain and integrate your personal information collected during the recruitment process into your records at SMA. For unsuccessful job applicants, [SMA may retain your application for internal records or for future recruitment purposes].

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018, as amended including by the California Privacy Rights Act of 2020, and its implementing regulations (the "CCPA"). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection, use or disclosure of your personal information.

If you have any question regarding our privacy policy, please contact us at [email protected]