Head of Operational Analytics

Octopus has built worldwide renown for its customer service. We are the only one of the big six energy providers in the UK that has a positive net promoter score, and are now replicating that success across the world.

Underlying this success is the Kraken technology platform, designed from the ground up for the energy sector, and covering everything from billing to managing customer interactions.

We are looking for an experienced data leader to lead the data analysts & scientists supporting our operational teams, enabling them to extract key actionable insights from the Kraken platform, and help the teams to delight our customers. The successful candidate will report directly into the Global Head of Data Science, a member of Octopus Energy Group senior leadership team.

This is a fantastic opportunity to work on core data problems at a company that is passionate about building great technology to change the way customers use energy and move us closer to Net Zero.

What You’ll Do

• Lead our UK-based data operations teams, developing and nurturing our analysts.
• Prioritise and coordinate the data teams supporting Octopus’ operations globally, balancing local needs with global opportunities.
• Sit as part of the UK operational team’s leadership and guide strategy and decisions through insights.
• Ensure the highest standards of data quality and integrity, guaranteeing that metrics are accurate, reliable, and actionable.
• Democratise data and analytical capabilities within the wider operational teams.
• Communicate complex data findings and recommendations clearly and concisely.

What You’ll Have

• Experience supporting operational teams in customer obsessed companies.
• Experience as a manager-of-managers.
• Hands-on experience working with cutting-edge tools such as those in our data platform stack (as below).
• Passion for both hands-on data work and leading teams to deliver insights.
• Broad experience applying various analytical techniques at companies of different sizes.

Our data platform stack

• We employ software engineering best practices to design, test, and deploy our data platform and services using the below technologies:
• Python as our main programming language
• Databricks as our datalake platform
• Kubernetes for data services and task orchestration
• Terraform for infrastructure
• Streamlit for data applications
• Airflow purely for job scheduling and tracking
• Circle CI for continuous deployment
• Parquet and Delta file formats on S3 for data lake storage
• Spark for data processing
• DBT for data modelling
• SparkSQL for analytics

💚 Why else you'll love it here

• 💰 Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
• 🎉 Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership
• 🎁 Visit our UK perks hub - Octopus Employee Benefits

Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at [email protected] and we’d love to help!

If this sounds like you then we'd love to hear from you. 🚀

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.