Director, Customer Digital Experience

Job Description

Uplight is creating a new category of energy. We make software that manages energy resources in homes and businesses-including things like smart thermostats, electric vehicles, solar panels, storage batteries, heat pumps, and even people's behavior-to generate, shift, or save energy to balance the grid, making it more efficient and reliable. This creates clean energy capacity that can be used by the power grid instead of burning more fossil fuels. Our solutions accelerate the transition to clean energy and save money for energy customers.

We are looking for a Director, Customer Digital Experience to lead strategy and execution for customer-facing digital experiences across a defined area of the platform. This is a player-coach role for someone who can set direction, directly contribute to complex work, and raise the overall quality of UX across the organization.

This leader will own part of the product stack while guiding UX research, interaction design, and design standards more broadly. They will partner closely with Product, Engineering, and cross-functional stakeholders to improve usability, consistency, and customer outcomes across a SaaS environment.

How you will make an impact

This role combines direct ownership with broader experience leadership. The focus is both on improving a defined area of the platform and helping establish stronger design practices that scale across teams.

• Product and experience strategy for a defined area of the customer-facing platform
• UX research, UI/UX design direction, and experience quality across that area
• Design frameworks, style guides, reusable patterns, and standards that improve consistency and scale
• Cross-functional alignment across Product, Engineering, and other stakeholders to translate customer needs into effective product experiences
• Coaching, mentoring, and development of team members while contributing directly to priority work

What you get to do

This leader will be expected to operate at both strategic and execution levels. Success in the role requires strong cross-functional leadership, practical design judgment, and the ability to turn customer insight into better product experiences.

• Set vision and direction for customer digital experience within your area of ownership
• Lead cross-functional work spanning user research, UX/UI design, workflow design, and product development
• Build and evolve frameworks, design guides, style guides, and reusable experience patterns
• Use customer research and product insight to shape priorities, workflows, and experience improvements
• Partner with Product and Engineering to balance user needs, business priorities, and technical constraints
• Act as a player-coach by directly contributing to strategic initiatives and complex experience work
• Coach and develop team members, helping raise the overall level of craft, judgment, and execution
• Help define how experience quality is measured and incorporated into roadmap and delivery decisions

What you bring to Uplight

The ideal candidate brings a mix of product, design, and people leadership experience. They should be comfortable building structure where needed while also staying close enough to the work to guide quality and execution.

• 8+ years of experience in product management, UX, product design, digital experience, or related roles
• Strong experience in SaaS and customer-facing digital products
• Proven people leadership experience, including coaching and developing high-performing teams
• Experience in a player-coach role, combining leadership with direct execution
• Demonstrated success building or improving UX frameworks, design systems, design guides, style guides, or similar standards
• Strong understanding of user research, UX/UI principles, workflow design, and digital product best practices
• Ability to work effectively across Product, Engineering, and cross-functional stakeholders
• Strong communication, judgment, and organizational influence

Bonus points

• Experience leading UX maturity or digital experience transformation efforts
• Experience in multi-product or platform environments with shared customer journeys
• Familiarity with metrics used to evaluate usability, adoption, engagement, and customer experience
• Experience in enterprise SaaS or other complex software environments

Why Join Uplight in Leading the Fight Against Climate Change?

At Uplight, we're not just offering a job - we're offering a chance to be part of the solution to one of the world's biggest challenges. As a certified B Corporation, we're deeply committed to both social and environmental responsibility. Here's why you should join our team of passionate Uplighters:

• Make a Meaningful Impact: Your work directly impacts our mission of decarbonization and building a more sustainable future.
• Grow Your Career: We offer ample advancement opportunities, robust learning and development programs, and a supportive team environment that fosters collaboration and innovation.
• Thrive: We offer comprehensive benefits, including flexible time off, generous parental leave, a wellness stipend, and work flexibility to help you thrive both personally and professionally.
• Belong to an Inclusive Community: We celebrate diversity and foster an inclusive workplace where everyone feels respected, empowered, and heard. Our Employee Resource Groups offer opportunities to connect with colleagues who share your interests and backgrounds.
• Be Part of a Growing Movement: Join a team of dedicated individuals who are passionate about creating a more sustainable future. We offer a collaborative environment where your ideas are valued and your contributions recognized. Together, we can build a brighter tomorrow.

To learn more about our comprehensive benefits package and other perks, visit uplight.com/careers

Salary Range: $177,385 to $200,000 USD + Bonus

In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.

Uplight provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race (including hair texture and hairstyles), color, religion (including head coverings), age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.