Leiter Change, Kunden- und Geschäftsbereitschaft (m/w/d)

Job Description

We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy-and we'd like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we'll back you every step of the way as you build your career.

Join the change. Electrify your future.

About the role

This is a pivotal leadership role at the centre of AGL's Retail Transformation, driving the people and cultural change required to deliver a better customer experience through agile practices and digital innovation.

Leading delivery partners and a team of subject matter experts, you will design and deliver large-scale organisational change-shaping structures, ways of working and the target operating model to translate strategic ambition into practical, sustainable outcomes. You will play a critical role influencing senior leaders and partnering across Customer Markets and enabling functions to embed new ways of working across the business.

Success in this role requires strong, credible people leadership and the ability to inspire, coach and align teams through complexity and ambiguity. With a strong focus on change management, business readiness and employee engagement, you will ensure leaders and teams are supported, equipped and empowered throughout the transformation.

Your ability to build trust, drive alignment and lead through change will be key to delivering lasting impact in a rapidly evolving energy landscape.

What you'll be doing

• Lead enterprise-wide people, change and communication strategy as a core member of the Retail Transformation leadership team, aligning stakeholders at all levels to a clear, compelling vision.
• Drive end-to-end delivery of organisational design, change management, communications, and business and customer readiness-translating strategy into a high-impact, future-fit operating model.
• Influence and partner with senior stakeholders across the business to shape structures, roles, ways of working and culture, ensuring solutions are practical, data-informed and deliver measurable value.
• Own adoption, readiness and benefits realisation, using insights and reporting to track progress, manage risk and implement timely interventions.
• Lead customer and workforce transition readiness, including training, engagement, go-live planning and post-implementation stabilisation, ensuring a seamless and positive experience for both employees and customers.

About you

• Previous demonstrated experience across transformation leadership and change program management across the energy or related industry.
• Demonstrated experience managing multi-disciplinary teams, managing complexity and leading through ambiguity, whilst working in a fast-paced environment.
• Experience working with Change Management methodologies, HCD, Agile or Lean six sigma.
• Demonstrated record of driving cross-functional strategies and teamwork to deliver business outcomes.
• Proven success in managing relationships with internal and external stakeholders at various levels of the organisation including at the executive level

What We Offer

• Flexible work options, including hybrid working arrangements that support balance and flexibility in how and where you work.
• Exclusive employee perks, including discounts on energy, telco and solar plans, helping you save on everyday essentials.
• Recognition and reward, through our Energise program, celebrating contribution, performance and impact across the business.
• A culture of inclusion and growth, with opportunities to actively participate in diversity and inclusion initiatives and help shape an inclusive workplace.

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers

AGL is proud to be a WORK180 Endorsed Employer for All Women.

Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.