Senior Principal Engineer (m/w/d)

At Bloom Energy, our vision for a world powered by clean, reliable, and affordable energy is more than just a dream-we're making it reality.

For over two decades, we've been at the forefront of the global energy transition, pioneering solutions that empower critical industries to thrive in a rapidly digitizing, energy-intensive world. From revolutionizing power for AI-driven data centers to ensuring resilience for hospitals, electric grids, manufacturing facilities, and utilities, our solid oxide fuel cell (SOFC) and solid oxide electrolyzer (SOEC) technologies are redefining what's possible by delivering energy abundance for all. With more than 30,000 fuel cell modules deployed worldwide, we are the trusted partner for Fortune 100 companies and innovators alike. Our cutting-edge solutions enable unparalleled "time-to-power" capabilities, reliability, and sustainability, ensuring our customers remain ahead in a world where soaring energy demand and intensifying energy scarcity are rapidly becoming the new norm.

At Bloom, we thrive on collaboration, bold thinking, and relentless innovation. We believe that, together, we can create a brighter, more sustainable future while tackling the most pressing challenges of the 21st century.

We are looking for a Senior Principal Network Engineer to join our team in one of today's most exciting technologies. This role will report to our Chief Security Officer and based in San Jose, CA. This is a fully on-site, in office role 5 days a week.

The Senior Principal Network Engineer plays a vital role in the management and maintenance of the enterprise network infrastructure. This position requires significant expertise in network support, as well as advanced skills in management and project coordination. The Senior Network Engineer is responsible for overseeing all aspects of network functionality, delegating tasks, resolving complex technical issues, and driving new initiatives and projects to completion. Additionally, the position involves mentoring junior staff and handling advanced support cases to ensure the continued reliability and security of the organization's network systems.

Key Responsibilities

• Collaborate with network architects to design and implement robust and functional company networks that meet organizational needs.
• Install and configure networking hardware, ensuring that all components are tailored to support business requirements.
• Develop and implement comprehensive network security measures to safeguard infrastructure against threats.
• Maintain clear and effective communication with project team members and customers throughout all stages of network projects.
• Make architectural decisions based on industry best practices and feedback from vendors and the Bloom IT department, including the creation of network infrastructure diagrams.
• Plan, install, configure, support, and troubleshoot network hardware, systems, and software, with a primary focus on Cisco technologies.
• Configure and provide ongoing support for Cisco Adaptive Security Appliances (ASAs).
• Work collaboratively with Bloom's production team to ensure IT equipment is properly configured, tested, and prepared for deployment.
• Perform network engineering tasks on existing WAN, LAN, and WiFi networks to assess and improve topology and performance.
• Ensure the security of LAN and WAN networks, including direct interactions with external customers as needed.
• Triage service requests received via phone, email, or walk-up to provide timely support.
• Manage the return merchandise authorization (RMA) process with vendors to meet staff requirements.
• Remotely install standard software as required by organizational needs.
• Create and maintain user account information, including managing access rights and group memberships.
• Support organizational security standards related to anti-virus protection, anti-spam measures, firewalls, system patching, and network access controls.
• Initiate and monitor service requests with third-party vendors to resolve network issues.
• Deploy and maintain critical network and telecommunications infrastructure.
• Participate in and provide support for network architecture and design reviews, ensuring alignment with strategic goals.
• Offer off-hour escalation support when required to maintain business continuity.
• Create and update technical documentation to support network operations and troubleshooting.
• Install critical security updates to ensure ongoing protection of the network infrastructure.
• Manage mobile devices and oversee their security within the network environment.
• Travel to site locations as necessary to fulfill job responsibilities.
• Design network solutions that emphasize scalability, high availability, and optimal performance.

Qualifications

• Minimum of 15 years of professional experience in network support.
• Extensive knowledge of TCP/IP networking, including addressing, subnetting, design, troubleshooting, and routing, as well as familiarity with the OSI model.
• Proven experience with internet firewalls and DMZ environments, including their design, configuration, and troubleshooting.
• Proficiency in VPN and SDWAN technologies.
• Familiarity with scripting languages such as Python and Ansible.
• Exceptional communication skills and the ability to work independently with management and clients.
• Demonstrated experience in managing and tracking support incidents.
• Strong customer service orientation, analytical thinking, problem-solving skills, and a collaborative approach to teamwork.
• Ability to communicate effectively across multiple organizational levels.
• Initiative in developing solutions and making technical recommendations independently.
• Capacity to quickly absorb and understand new information from a variety of learning experiences.
• Objective attitude towards change, viewing new situations as opportunities for growth and learning.

Bloom Energy is an equal opportunity employer and makes employment decisions on the basis of merit. We are committed to compliance with all applicable laws providing equal employment opportunities. All qualified applicants, will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability. Bloom Energy makes reasonable accommodations, consistent with applicable laws, for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions, unless undue hardship would result.

At Bloom Energy, we are committed to supporting the well-being of our employees and their families. Our comprehensive benefits package for eligible employees includes competitive Medical, Dental, and Vision plans with a large employer contribution, a 401(k) Retirement Plan with company match, generous Mental Health Support services, Legal services, virtual Physical Therapy access, and Fertility & Family Forming benefits.

Bloom Energy is committed to fair and equitable compensation practices.

FULL TIME ROLE ONLY: The total compensation for this position includes standard company benefits and is based on various factors including, but not limited to, relevant skills and experience.

Salary Ranges: $178,800.00 - $257,200.00