Non-Conformity Manager (m/w/d)

Continuous Improvement

• Use NC data to identify systemic weaknesses and improvement opportunities
• Lead lessons learned and feedback loops
• Contribute to process standardization and digitalization of NC workflows
• Promote a proactive quality culture and early detection of issues

Root Cause Analysis & Corrective Actions

• Lead and facilitate root cause analysis (RCA) (e.g. 5-Why, 8D, Fishbone)
• Define and track corrective and preventive actions
• Ensure effectiveness of implemented actions and prevent recurrence
• Drive structured problem-solving culture across project teams

NC Process Management

• Manage the Non-Conformance (NC) process across all project phases
• Ensure proper identification, classification, and registration of non-conformities
• Monitor NCR lifecycle from initiation to closure, ensuring timely resolution
• Ensure traceability and documentation in the Quality Management System (QMS)

Cross-Functional Coordination

• Collaborate with:
  • Engineering
  • Procurement & Supply Chain
  • Construction/site teams
  • Quality and inspection teams
• Coordinate with project managers, PM operations, quality functions, engineering and change management on NCR resolution
• Ensure alignment across multiple stakeholders in complex NX environments

Reporting & Performance Monitoring

• Track, analyse, and report:
  • NC volume, aging, and closure rates
  • Recurring issues and systemic trends
• Develop and monitor quality KPIs related to non-conformities
• Provide regular reporting to project and senior management

Your Profile

• Bachelor's degree in Engineering or Quality Management
• Very good English skills written and verbal (full professional proficiency)
• 8-15+ years of experience in
  • Quality management
  • NCR / non-conformance handling
  • Industrial environment, preferably wind or energy industry
• Strong experience with QMS and non-conformance processes
• Proficient software skills utilizing MS Office basic programs (MS Word, Excel, Outlook, PowerPoint), SAP, and QMS systems
• Six sigma / Lean Management
• Root cause analysis and problem-solving
• Strong analytical and data-driven mindset
• Stakeholder and interface management
• Process governance and compliance
• Ability to manage complex, cross-functional workflows
• Communication and influencing skills

Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and are in full compliance with all federal and state laws.

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