Customer Success Specialist (m/w/d)

We are looking for a Customer Success Specialist to join our Customer Success team at Vaisala headquarters in Vantaa, Finland. Join a collaborative, international Customer Success community with strong focus on learning, continuous improvement and customer value.

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most - from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. For a second year running, Vaisala got recognized in TIME Magazine's World's Best Companies in Sustainable Growth 2026 study. Our team of close to 2,500 experts and 62 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.

Why join us?

• Unique visibility to the whole value chain - you will work closely with both delivery teams and sales to see the full end-to-end customer journey
• A small, high-impact team - with only three people, your contribution truly matters and you get to work on a wide variety of topics
• The best of both worlds - strong team support combined with a high level of independence and ownership
• An evolving Customer Success function - you will play a key role in developing our Customer Success model and premium customer experience in a collaborative community focused on learning, continuous improvement and customer value

What's your role?

You will be part of our Customer Success team of three professionals. Together with the team, you will have an excellent opportunity to ensure our service agreement customers receive sustained value throughout the agreement lifecycle. You will act as trusted point of contact for agreement customers, helping them use Vaisala solutions effectively, anticipate service needs and maintain a seamless customer experience across the agreement lifecycle. In this role you will be working in close co-operation with Sales. You will report to Head of Services, EMEA.

Your responsibilities include:

• Develop relationships with assigned EMEA service agreement customers and collect customer feedback
• Coordinate and execute service agreements' annual clock activities (onboarding, regular check-ups, agreement renewals) ensuring a high level of satisfaction and loyalty
• Identify and manage upsell/cross-sell opportunities in collaboration with Sales
• Provide Tier 1 service sales support for EMEA
• Contribute to improving Customer Success processes and practices

What will you bring?

• Relevant degree in technical or commercial fields or equivalent work experience
• Experience in customer-facing roles, experience in B2B industrial or regulated environments is seen as a plus
• Strong communication skills and ability to build trust
• Experience with CRM systems, Salesforce experience seen as a plus
• Good decision-making skills and the confidence to drive things forward independently
• Proactive and structured way of working, ability to manage multiple customers and deadlines
• Strong proficiency in English, knowledge of other languages is seen as a plus
• Curiosity and a growth mindset to explore, learn, and apply AI tools in your daily work. We expect everyone at Vaisala to actively discover how AI can enhance their work

For additional information

please contact Head of Services, EMEA, Tuija Väisänen, +358 50 5059 735 on August 10th between 14-15 and August 12th between 14-15. Please note that applications sent via email cannot be processed due to privacy reasons.

Ready to take every measure for the planet?

Apply at the latest on 16th of August 2026 via the application form.