Operational Support (m/w/d)

Job Description

At SP Energy Networks, we're investing in the electricity network of the future. As demand for low carbon technologies such as electric vehicles, heat pumps and renewable energy continues to grow, our teams play a vital role in ensuring customers can connect safely, efficiently and sustainably.

We're looking for an Operational Support to join our Licence Programmes team. This is an exciting opportunity for a highly organised and customer-focused individual who enjoys working in a fast-paced environment and wants to make a genuine contribution to the UK's transition to cleaner energy.

What You'll Be Doing

As part of our Licence Programmes team, you'll provide operational and administrative support that helps us deliver excellent customer service and meet our regulatory commitments.

You'll be responsible for managing applications, supporting customers and installers throughout the process, maintaining accurate records and ensuring work is delivered in line with key business and regulatory standards.

Key responsibilities include:

• Reviewing and processing customer applications and enquiries relating to Low Carbon Technologies (LCT).
• Acting as a key point of contact for customers, installers and internal stakeholders.
• Managing correspondence and ensuring all applications are progressed within agreed timescales.
• Supporting the delivery of customer and regulatory commitments across the business.
• Producing reports, tracking performance data and supporting management information requirements.
• Maintaining accurate records throughout the application and project lifecycle.
• Identifying opportunities to improve processes, efficiency and customer experience.
• Working collaboratively with operational and technical teams to achieve business objectives.
• Promoting a culture of safety, quality and continuous improvement.

What You'll Bring

We're looking for someone who enjoys problem-solving, takes pride in delivering great customer service and can confidently manage competing priorities.

You'll ideally bring:

• Experience in an administrative, operational support or customer-focused role.
• Strong organisational skills and excellent attention to detail.
• The ability to manage a high volume of work while maintaining accuracy.
• Excellent communication skills, both written and verbal.
• Strong Microsoft Office skills, particularly Outlook, Excel and Word.
• The ability to work effectively within a collaborative team environment.
• A proactive mindset and a willingness to identify and drive improvements.

It would be beneficial if you also have:

• Knowledge of utility, energy or regulated business environments.
• An awareness of Ofgem requirements and customer service standards.
• Experience working with operational systems, reporting tools or workflow management platforms.

What's in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy several other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.

At Scottish Power, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future, and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow.

That's why our benefits include:

• 36 days annual leave
• Holiday purchase - perfect your work/life balance with extra annual leave
• Share Incentive Plan and Sharesave Scheme
• Payroll giving and charity matched funding
• Technology Vouchers - save more and spread the cost of your technology purposes
• Count us in - pledge to reduce carbon emissions and help fight climate change
• Electric Vehicle Schemes - to help you transition to green/clean driving
• Cycle to Work scheme and public transport season ticket loans
• Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
• Life Assurance (4x salary)
• Access to 'nudge' financial wellbeing support
• Plus, shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why SP Energy Networks

SP Energy Networks is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network - connecting infrastructure like wind farms into the electricity system. It's a role that puts us right at the heart of Scotland's ambition to be Net Zero by 2044. And we're taking it very seriously.

We're investing over £12 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.

We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected].

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.