IT Solutions Lead (m/w/d)

Job Description

The IT Solutions Lead is responsible for identifying, evaluating, implementing, and supporting technology solutions that help SEIA advance its mission and strategic objectives. This role serves as a bridge between business stakeholders, technology vendors, and internal IT resources to ensure technology investments are aligned with organizational needs, improve business workflows, enhance the user experience, and deliver value.

The position applies a business-first, cloud-forward approach to solution design, balancing functionality, user experience, cost, risk, scalability, and available resources. The IT Solutions Lead serves as a technical subject-matter expert for key business applications, cloud platforms, integrations, and supporting technologies.

This role is ideal for a technology professional seeking to expand both technical and business leadership skills while gaining broad exposure to application, cloud platforms, cybersecurity, and digital transformation initiatives.

Core Duties and Responsibilities

1. Business Solutions & Planning

• Partner with staff and business leaders to understand business needs and identify technology solutions as appropriate
• Compile and document requirements, as-is and future states
• Evaluate technology options and recommend practical solutions supporting business goals
• Identify opportunities to improve workflow through better use of technology

2. Solution Delivery and Application Support

• Lead or support technology implementations from planning, deployment, and sustainment
• Serve as primary resource for the business and cloud-based services
• Coordinate with vendors and third-party partners to support technology implementations, project delivery, and ongoing operational support
• Provide end-user support through training and documentation

3. Technology Operations and Support

• Serve as last-line-support for technical issues using problem management techniques
• Troubleshoot problems and work with vendors and staff for resolution
• Support system-level administration of various platforms that support the business, including on-premises and cloud applications
• Recommend improvements focusing on stability, security, and user experience

4. Collaboration and Communications

• Build working relationships with staff, line-of-business owners, vendors, and technology partners
• Communicate complex technology concepts to non-technical audiences
• Collaborate effectively across departments to support technology initiatives and business objectives
• Share knowledge and provide guidance to end-users

5. Documentation, Training & Continuous Improvement

• Maintain documentation for key systems, applications, procedures, and processes
• Document configurations, workflow, code bases, and integration points
• Support ongoing training and knowledge transfers (onboarding, end-user training of new platforms, maintenance
• Maintain awareness of technology trends as it relates to SEIA's technology portfolio

Requirements

Qualifications

• 5+ years of experience implementing, supporting, or administering business technology solutions
• 3+ years of experience administering Microsoft 365 technologies such as Office, Exchange, SharePoint and Teams
• 3+ years of experience administering Microsoft Azure services, including Intune, Entra ID, and storage solutions
• Experience with Salesforce or similar CRM platforms.
• Experience with systems integration, workflow automation scripting and other related technologies
• Experience leading or supporting technology projects and coordinating with vendors or implementation partners.
• Strong troubleshooting, analytics and problem-solving skills
• Ability to communicate effectively for technical and non-technical audiences
• Experience with creating and maintaining technical documentation, procedures, and user guides
• Understanding of cybersecurity governance and compliance best practices

Working Condition

• Position is full-time.
• This position is based in the Washington, D.C. office.
• SEIA employees in the Washington, D.C. region follow a hybrid remote and in-person office model. Employees are expected to work a minimum of 3 days a week in SEIA's offices (or engaged in in-person meetings on behalf of SEIA).
• Minimal travel is required for this role (all-staff events and gatherings)
• Occasionally required to work after business hours to perform system maintenance, deployment, or support business events.

Compensation Range

• $120,000- $130,000 annually, based on experience, with an excellent benefits package.

Working at SEIA

SEIA welcomes different perspectives, identities, and backgrounds, working collaboratively in support of our mission, regardless of job function. We believe this creates a more resilient organization that supports a strong, equitable solar industry. SEIA envisions an industry that is committed to fostering a culture of inclusivity and respect for all.

SEIA provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, homelessness, or any other characteristic protected by applicable federal, state, or local laws. SEIA complies with applicable federal, state, and local laws governing nondiscrimination in employment in every location in which we employ staff. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

SEIA is an EVerify employer.