Analytics Manager (m/w/d)

Job Description

At OVO, we understand that a one size fits all approach doesn't work for everyone. That's why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. We would aim for 1 day per week in the office and you'll also have the flexibility to work from home.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. Here's how:

• The Performance and Insight team exists to provide greater understanding of our operational performance, improve the accuracy and accessibility of data, and adapt quickly to our changing operational and technical environment. We handle complex and challenging issues and projects, embed a culture of continuous improvement, and enable the business' strategic transformation.
• Through great Data Governance -we make it easier to find and understand our performance data by implementing great data governance ensuring that data is managed systematically so it can be used efficiently, securely, and is accessible to those who need it.
• Easier to understand performance data - we create simple to understand MI against a set of visual standards, we work with each part of our business to educate our teams on how to spend the least amount of time finding the data vs investing their time in making the right decisions based on what the data tell us
• Understanding the work - we have a complex business and we architect MI to bring to light how we perform end-to-end showing what are the key drivers of work and where bottlenecks exist in the system.
• Innovation and collaboration - as well as making sure we create the best MI today we are looking forward to tomorrow to look at new ways to automate our reporting and embed AI as a way to help our stakeholders identify where their focus should be

We're hiring world class change leaders. Each role that we are hiring plays their own part in our mission; our role is to become the best in class energy provider, creating effortless customer experience built on trust and getting things right, first time. We do this through finding and working on the problems that matter most to our customers and employees.

This role in a nutshell

An exciting opportunity in this new role you'll be leading a team of experienced analysts to create engaging MI that tells the story of our business. You will work closely with the other Analytics Managers to partner with each of the functions to shape their domains and bring thought leadership on how to design MI for their function with an eye on reducing the time it takes for teams to find the right information and maximise their decision-making capability.

This role is for a natural born motivator who can lead a team of analysts to have high impact on the OVO Operation both in terms of the reduction in time spent understanding performance and being able to quantify the impact. With an eye to the future you will be influencing the leadership team and future direction of MI and with their input be able to articulate a clear vision for each function and Operations overall.

Your key outcomes will be

• Consume the performance data on a daily, weekly, monthly basis to create narratives of performance with your nominated partner functions to aid stakeholders in building the current picture of performance
• Connect the here and now to longer term trending, Identify where data does not make sense and go back to the source to resolve
• Has a genuine understanding of customer expectations and proactively and consistently keeps this understanding up-to-date through call listening, research and feedback.
• Uses complex customer metrics to inform and influence priorities. Balances customer value with customer experience.
• Partner with your nominated functions to Create "playbooks" for the levels in the area to understand what are the most important KPIs, how we display, where to access and how to interpret
• Educate on extracting the best out of existing MI
• Listen for opportunities to reduce the cost of consumption of data
• Maintain current state of system of MI and how it connects to Enterprise level
• Collaborates with top leadership (Directors and C-suite) in shaping their domains, particularly from a data perspective. Brings thought leadership on collaboration to Ovo.
• Contributes to and challenges business priorities at the top level, using data to support any opinions on objectives.
• Create and share roadmaps of planned design and delivery work of new MI reporting and dashboards
• Connect your partner function MI within the end-to-end to show cause and effect for regular data Measures the impact of their work and others
• Won't stand for anything less than flawless quality for anything customer-facing.
• Actively supports the development of a team through dedicated frameworks such as development plans and career guidance.
• Encourages and values teams' input. Develops talent within individuals in the team. Able to lead and motivate team.
• Contributes to OVO's wider strategy. Ensures data is being used to drive big decisions and maximise opportunities.

You'll be a successful Analytics Manager here at OVO if you...

• Are comfortable leading a team of senior analysts to drive change through MI - helping them to understand the impact of their work and it is connected to the wider business strategy, create clear development plans with an investment in your team's technical skills
• Passionate about partnering with senior leaders to drive better decisions - driving an improvement strategy to reduce the effort taken to understand performance and bring consistency to how we look at performance. Building a narrative of performance weekly to tell the story of performance with our operational leaders and tying this to longer term performance trends.
• Values and promotes the benefit of best in practice data quality - improving our data quality using the data maturity framework set by our Data governance team to make it easier for us to look at performance data end-to-end.
• Are able to lead prioritisation calls with senior operations leaders - creating business cases for large MI projects and able to lead conversations to effectively prioritise whilst trading off against capacity for functional priorities
• Have mastery of the key technical skills - Understands and addresses the factors for optimising SQL query performance and is competent in tuning them. Sets best practice and supports with troubleshooting and coaching for other members of the Analytics community. Knows different error handling techniques, including dealing with complexity issues. Produces best in class visualisations that are varied and tell a story clearly. Sets best practice for data visualisation in OVO.

Let's talk about what's in it for you

We'll pay you between £55,000 and £65,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You'll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO...and there's flex pay. We'll give you 9% Flex Pay on top of your salary - 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash.

Here's a taster of what's on offer:

For starters, you'll get 34 days of holiday (including bank holidays).

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home
Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other's experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We'd be thrilled if you tick off all our boxes, yet we also believe it's just as important we tick off all of yours. And if you think you have most of what we're looking for but not every single thing, go ahead and hit apply. We'd still love to hear from you!

If you have any additional requirements, there's a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.