Service Operations Specialist II

The Service Operations Specialist II supports the End-to-End process and independently coordinates technical and operational activities across project execution, commissioning, warranty, and after-sales phases for utility-scale solar projects. The role is intended for experienced field professionals who can manage daily site operations, lead commissioning work, resolve complex technical issues, and provide cross-functional support to Project Management, Field Operations, Warranty, and After Sales.

Key Responsibilities

Project Execution and Site Support

• Coordinate daily site activities with customers, contractors, Project Management, and assigned field resources.
• Monitor and support installation and commissioning progress against approved milestones, identify deviations, and drive or recommend corrective actions within the assigned scope.
• Develop site-support strategies, technician work plans, resource needs, and execution priorities for assigned projects.
• Verify compliance with approved drawings, installation manuals, commissioning procedures, quality requirements, and contracted service scope.
• Lead site-readiness assessments, mechanical-completion reviews, punch-list management, and technical handover preparation.
• Provide concise daily or weekly reporting on progress, risks, constraints, decisions, and required actions.

Commissioning and Technical Support

• Lead cold and hot commissioning activities, functional validation, and technical acceptance within assigned authority.
• Serve as a technical escalation point for mechanical, electrical, control-system, installation, and operational issues.
• Provide advanced remote and on-site troubleshooting and coordinate specialist support when needed.
• Define plant functionalities and operating requirements with customers before commissioning and document the agreed technical baseline.
• Prepare and deliver technical training to customers, contractors, and internal teams.

Warranty and After-Sales Support

• Coordinate assigned Level 2 warranty cases from technical assessment through resolution and documented closure.
• Support failure analysis and Root Cause Analysis by providing field evidence, technical interpretation, and corrective-action follow-up.
• Maintain technical ownership of assigned project issues from commissioning through warranty closeout.
• Lead technical close-out and customer-acceptance activities for assigned projects.
• Identify and qualify aftermarket opportunities, including inspections, upgrades, training, optimization, and maintenance services.

Continuous Improvement & Operational excellence

• Develop and improve procedures, work instructions, checklists, and field-quality controls.
• Analyze productivity and project deviations and recommend improvements to execution methods and resource use.
• Share lessons learned across Service Operations, Warranty, Engineering, Product Management, Quality, and After Sales.
• Provide day-to-day guidance to Specialist I personnel and field technicians without direct supervisory responsibility unless assigned.

Core Competencies

• Customer focus and professional communication
• Safety mindset and personal accountability
• Planning, organization, and disciplined follow-through
• Collaborative problem solving across functions and cultures
• Adaptability in dynamic construction and service environments

Required Qualifications

• Associate degree, advanced technical diploma, or equivalent qualification in electrical, mechanical, electromechanical, industrial automation, telecommunications, or related discipline.
• At least 5 years of relevant experience in field supervision, installation, commissioning, field operations, or industrial service environments.
• Demonstrated experience independently coordinating daily site operations and technical interfaces among customers, contractors, and internal teams.
• Strong mechanical and electrical troubleshooting capability and ability to interpret engineering drawings, schematics, and commissioning documentation.
• Experience leading commissioning, functional testing, technical acceptance, or comparable field-validation activities.
• Professional English proficiency sufficient to lead technical discussions, training, reporting, and customer communication.

Preferred Qualifications

• Experience in utility-scale solar, renewable energy, trackers, industrial automation, or heavy equipment.
• Experience supporting RCA, warranty investigations, or corrective-action programs.
• Knowledge of PLC, SCADA, data acquisition, networking, or industrial control systems.
• Strong capability with Microsoft Excel, Word, PowerPoint, and digital project or field-service tools.

Working Conditions

• Availability to travel frequently within the EMEA region.
• Flexible working hours according to international project needs.
• Dynamic, multicultural, and innovation-oriented environment.