Field Service Engineer

Field Service Engineer, E&A

Job Purpose

Provides technical engineering support and executes field service activities, ensuring high-quality service delivery and customer satisfaction. This role is remote-based in Puerto Rico.

Key Accountabilities

• Performs technical tasks and troubleshooting in the field, contributing to the functionality of equipment and diagnosing and resolving technical issues in collaboration with the service team and customers.
• Provides technical support and guidance to customers, enhancing their experience and ensuring the reliability of products in operation.
• Collaborates across multiple customers, external stakeholders and cross-functional teams to coordinate on-site activities and share expertise, ensuring timely and efficient service delivery and contributing to service delivery excellence.
• Participates in the continuous development of field service processes and methods by providing feedback on service processes and equipment performance, aiming for increased efficiency and customer satisfaction.
• Maintains accurate records and reports on field service activities, ensuring compliance with company policies and customer requirements. Adheres to safety and quality standards.

Knowledge and Experience

• Possesses practical knowledge of field service operations and technical expertise in relevant equipment and systems.
• Innovation and Change: Identifies and implements improvements to service processes based on operational performance and customer feedback. Solves technical issues based on established guidelines.
• Teamwork and Leadership: Works independently and provides support to peers, contributing to the team's overall service delivery.
• Communication and Networking: Communicates effectively with customers and team members to resolve service issues and meet operational requirements.

Travel Requirements

This position requires a high level of travel (approximately 60%), including domestic and international assignments, both onshore and offshore.

As part of the recruitment process, certain roles will be subject to pre-employment conditions, which can include - but are not limited to - reference checks, background screening (criminal record, education, and employment verification), fit-to-work medical assessments, and confirmation of eligibility to work in US.

Candidates for regular U.S and Puerto Rico positions must be a U.S. citizen, national, or an alien admitted as permanent resident, refugee, asylee with valid work permit or temporary resident under 8 U.S.C. 1160(a) or 1255a(1). Individuals with temporary visas such as E, F-1, H-1, H1B, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.