Senior Engineer, Product Support

About the Team

You'll be joining a dynamic, collaborative, and diverse team committed to delivering world-class energy solutions.

Our team operates across (e.g., EMEA, APAC, Americas) and partners closely with key stakeholders including (e.g., Product Development, Utilities, Engineering). You'll work on high-impact projects that shape the future of energy innovation and grid modernization.

About the Role

The Product Support Specialist provides in-depth support for technical issues which are escalated from the Service Desk/L1/Program teams during OTA & ATR phase of the project. These technical issues are critical in nature, time consuming, above the level of expertise in the Service Desk /Program teams, etc.

The Product Support Specialist is responsible for driving these technical issues to resolution, fully documenting the resolution, and cross training the Service Desk/L1/Program teams. Product Support works directly with other departments within the organizations, such as Development, Engineering, Software Quality Assurance (SQA), and Product Management. The Product Support Specialist is required to have in-depth knowledge of the Company software and hardware products, company business and our customers' business functions, and superior customer service and troubleshooting skills.

Key Responsibilities & Skills

Ensure Customer Relationship Management (CRM) tasks are fully documented and resolved or escalated to Development within Service Level Agreement (SLA) guidelines

• Lead projects that will increase productivity or customer service

• Provide end-to-end troubleshooting for the deployed products & solutions

• Provide root cause analysis and recommend solutions for advanced support issues

• Proactively follow through on customer issues to ensure customers concerns are

addressed accurately and promptly

• Implement emergency fixes for critical issues

• Act as a liaison to the other business units within the Company

• Work with the other business units within the Company to enhance its product line

• Provide on call support for 12 hours (0600 to 1800 hrs IST) on rotational basis

• Don't have any night shifts

• Install system releases

Must have requirements:**

• Masters/Bachelor's Degree in Engineering or equivalent.
• Proven ability to multi-task.
• Strong interpersonal and communication skills.
• Ability to work independently or with a team.

Behavioural Competencies:**

• Excellent communication skills (both verbal and written).
• Adaptive and collaborative team approach.
• Ability to build strong relationships across departments.

Why Join Us?

It's an exciting time to be part of Landis+Gyr!
We're shaping a more sustainable future while empowering our people to thrive and grow.

What we offer

• Competitive compensation and region-specific benefits
• Comprehensive employee development programs, including mentorship and training opportunities
• A diverse, inclusive, and global culture that champions innovation and continuous growth

At Landis+Gyr, we believe in the power of collaboration, lifelong learning, and driving meaningful impact.

Let's create a greener, smarter tomorrow-together.

Ready to Apply

Ready to power your career and shape a smarter energy future? Apply today and become a part of Landis+Gyr' s mission to make a lasting impact.

Submit your resume by clicking the 'Apply' link or visiting our https://careers.landisgyr.com/ . Be sure to answer all question shared with the post.

We value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. We're committed to shaping a better future for everyone. #EnergizeYourCareer and join us on our journey towards a greener tomorrow.