Service Planning Agent - North East

Individual contributor who technically plans work orders so that stakeholders have all required elements to plan and perform work in the field. This role works in collaboration with internal organizations to remove roadblocks to effective, consistent, replacement execution. Will also identify and implement process improvements.

Responsibilities

• Customer specifics considered in technical planning
• Triggering technical Support for complex jobs
• Verify if the customer is entitled for a service or not
• Upstream support role involved for quotation creation
• Task list improvement opportunities identified and aligned with Technical Support, who triggers Task List creation &updates
• T&M opportunities identified and Upstream process for Quoting trigger

Qualifications

• Bachelor's degree highly preferred relevant field(ie. Business Analytics, Industrial Engineering, Supply Chain, Data Analytics)
• 2+ years related experience within the wind industry Project management
• Build execution plan
• Manage work remotely
• Establish safe standards of execution
• Lead through influence
• Balance competing priorities.
• Good experience in a technical service environment with focus on planning & execution
• Good IT skills and experience with information processing in databases and planning tools
• Analysis and detailed working approach
• Self-organization and good time management
• Effective communication skills
• Good facilitation and presentation skills on Management level

Competencies

• Technical background with experience in Wind turbines
• Good understanding of entitlement / commercial customer specifics
• Ready to read into technical documentations and drawings
• Affinity to work according to processes and navigate in technical (commercial) related systems
• Structured and detailed working approach
• Self-organization / good time management and stress resistant
• Technical communications skills
• System user of MS Office, SAP and Salesforce
• Experience in a technical and administrative background
• Affinity to work according to processes and navigate in different systems
• Structured and detailed working approach

What We Offer

We offer an attractive salary and one of the most comprehensive benefits plans in the industry, including:

✓ Great benefits coverage that includes dental and vision

✓ Generous Paid Time Off (PTO) policies

✓ Excellent 401(k) plan

✓Tuition assistance

It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, www.vestas.com/en/careers/job-openings

Vestas is the energy industry’s global partner on sustainable energy solutions. We specialize in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.

Across the globe, we have installed more wind power than our competitors in the renewable energy arena. We consider ourselves forerunners within the industry, as Vestas continuously aims to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, Vestas has an unmatched history demonstrating our expertise within the field.

With 29,000 employees globally, Vestas is a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.

Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives, and gives everyone equal access to opportunity.

To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.