Estudiante en prácticas Soporte IT

Job Description

L1 Support is critical for IT Operations Continuity and plays vital role leading to positive User experience. This role provides Dynamic work environments with variety of challenges which enhances problem solving and critical thinking ability of individual. Within this role you will primarily work with users who will walk-in with technical issues related to Laptops, Software and iPhones. Also, supporting colleagues remotely all over the world.

What you will do

• You provide L1 Support for local employees regarding hardware issues (laptops, iPhones, docking stations) e.g. factory resets, driver updates, etc.
• You assist in the installation, configuration, and maintenance of hardware and software systems
• You perform initial diagnosis and troubleshooting of hardware and software issues
• You take care of the documentation and hand-over of more extensive problems to your 2nd level colleagues
• You support by documenting interactions and maintain detailed records of issues and resolutions
• You maintain and update knowledge base articles and documentation
• You ensure timely follow-up with users until issues are resolved
• You provide excellent customer service and support to all end users

What you'll need to succeed

• Currently undergoing studies in field of Computer Science, Information Technology
• Basic understanding of operating systems (Windows, iOS, macOS) and software applications
• Familiarity with hardware components and troubleshooting techniques
• Strong communication and interpersonal skills
• Ability to work well in a team environment and handle multiple tasks
• Asap available for 20h a week for at least 6 month

What's in it for you?

• Being part of a highly motivated ever-growing and multicultural team that drives forward the energy revolution
• Innovative and fast-changing market and working environment
• Modern office atmosphere
• Company restaurant / Barista bar
• Discounted Conditions Fitness
• Discounted Online Shopping

Benefits can vary depending on the location and are not legally binding.

You matter to us

At BayWa r.e. we are fully committed to fostering equity and inclusion and embrace diversity, of all our people, both present and those yet to join us! We welcome applications from everyone, irrespective of gender, gender identity, national origin, religion, social-, cultural-, or ethnic-background, sex, sexual orientation, age, non-disqualifying physical or mental disability, pregnancy, veteran status, or any other status protected by appropriate law. All hiring decisions are based on business needs, job requirements and qualifications. We are dedicated to being an equal opportunity employer for all by providing an inclusive environment free of discrimination or harassment.

Your Contact

Alara Egesoy