Product Owner

Job Description

Our Product Owners are responsible for defining, prioritising and governing valuable business change across Ecotricity's digital, data and operational platforms. They own the "why" and "what" for their value stream, ensuring that business priorities, customer needs and organisational objectives are translated into clear, measurable and deliverable outcomes. This reflects our operating model where Product Owners own value streams, priorities and outcomes, whilst Delivery Managers and Technical Leads own delivery execution.

The success of our business relies on effective digital channels, integrated systems and a self-service-first model. The energy industry is complex, and many systems, suppliers and operational teams must work together to deliver excellent customer experiences.

The Product Owner plays a pivotal role in shaping the future of our products and services by:

• Understanding business problems and customer needs.
• Leading product discovery and prioritisation.
• Maintaining a clear roadmap of future investment.
• Measuring outcomes and realised value.
• Ensuring delivery teams have well-defined, high-quality work ready for development.

Working closely with UX, Delivery Managers, Technical Leads, QA Engineers, Architects and business stakeholders, Product Owners help ensure we build the right things, in the right order, for the right reasons.

Key Accountabilities

Strategic Product Leadership

• Own and maintain a rolling product roadmap aligned to business strategy, customer needs and organisational priorities.
• Act as the primary interface between the business and Technology for the value stream.
• Facilitate stakeholder workshops, strategic reviews and prioritisation sessions.
• Communicate progress, risks, opportunities and dependencies in a clear and outcome-focused manner.
• Ensure Product is the recognised route through which business problems and opportunities are assessed and prioritised.

Product Discovery & Customer Insight

• Lead continuous discovery activities to identify opportunities, pain points and unmet customer needs.
• Work closely with UX and stakeholders to ensure that customer insights inform product decisions.
• Balance qualitative and quantitative evidence when assessing opportunities.
• Validate assumptions before committing significant delivery effort.
• Maintain a prioritised opportunity backlog to support future roadmap decisions.

Product Roadmap & Prioritisation

• Manage and prioritise the product backlog in line with agreed strategic objectives.
• Make prioritisation decisions using customer insight, business value, risk, effort and technical considerations.
• Define and communicate product goals, initiatives, features and delivery priorities.
• Ensure all work can be traced from strategic intent through to delivery execution.

Outcome & Value Management

• Define and maintain measurable objectives, key results and product performance measures.
• Ensure product decisions are informed by evidence and aligned to agreed business outcomes.
• Monitor adoption, customer experience, operational efficiency and value delivery metrics.
• Support business case development, benefits realisation and investment decisions.

Delivery Readiness & Product Quality

• Produce high-quality epics, features, user stories and acceptance criteria.
• Ensure work entering delivery meets agreed Definition of Ready standards.
• Collaborate with Delivery Managers, Technical Leads and QA Engineers to improve delivery predictability and quality.
• Ensure requirements are understood, testable and aligned to business outcomes.
• Balance delivery of new capabilities with technical debt reduction, platform sustainability and operational improvements.

Ways of Working & Governance

• Operate within Ecotricity's Product and Jira operating model.
• Use Jira Product Discovery and Jira delivery spaces to manage and govern work.
• Ensure work is appropriately linked and traceable from idea through to delivery.
• Support continuous improvement of Product practices, standards and governance.
• Champion collaborative, evidence-based and outcome-led decision making.

Key Relationships

• Senior Business Stakeholders
• Product Leadership Team
• UX Team
• Delivery Managers
• Technical Leads
• Engineering Teams
• QA Team
• Architecture Team
• Data & Analytics Teams
• External Suppliers and Partners

About You

Knowledge & Skills

• Strong Product Owner or Product Manager experience within digital, technology or software delivery environments.
• Demonstrable experience owning product roadmaps and priorities.
• Excellent stakeholder management and facilitation skills.
• Strong discovery, problem definition and requirements skills.
• Experience of translating business problems into valuable product outcomes.
• Confidence working with senior stakeholders and leadership teams.
• Ability to build business cases and perform cost-benefit analysis.
• Strong understanding of Agile delivery practices.
• Experience defining and measuring OKRs, KPIs or product success metrics.
• Excellent user story and acceptance criteria writing skills.
• Strong backlog management and prioritisation capability.
• Experience working with cross-functional teams including UX, Engineering, QA and Delivery.
• Risk, dependency and issue management skills.
• Strong presentation and communication skills.
• Excellent written communication and documentation skills.

Requirements

• Proven delivery of successful digital products, platforms or services.
• Strong Jira experience, including backlog management, hierarchy and reporting.
• Experience working within Agile delivery environments.
• Evidence of customer-centred product thinking and decision making.
• Experience using customer insight, business data and performance metrics to drive prioritisation.
• Strong understanding of product discovery and validation techniques.
• Experience creating delivery-ready requirements including user stories, acceptance criteria and epics.
• High attention to detail and strong organisational skills.
• Ability to communicate complex concepts clearly to technical and non-technical audiences.
• Demonstrable ownership and accountability for outcomes.
• Passion for continuous improvement and personal development.

Advantageous

• Experience with Jira Product Discovery.
• Atlassian Confluence experience.
• Experience working across multiple delivery teams and platforms.
• Working knowledge of UX research and user-centred design approaches.
• Experience defining Product KPIs, OKRs or performance frameworks.
• Experience of accessibility and inclusive design principles.
• Experience with behavioural analytics, observability or customer insight tooling.
• Product Owner certification (CSPO, PSPO or equivalent).
• Experience within regulated industries.
• Recent experience in the Energy industry.
• Knowledge of sustainability issues and a passion to solve them through technology.

What's in it for you...

Healthcare plan, life assurance and generous pension contribution
Volunteering Day
Hybrid Working
Various company discounts (including shops, gyms, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets.

Flexibility Statement

The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment.

Ecotricity is Britain's overall greenest energy company- it's more than just green energy - the breadth and depth of our work on green issues is unmatched. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we have built windmills and sun parks in Britain. We call this turning 'bills into mills'.

We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests.

Ecotricity is an equal opportunities employer and is committed to providing equality for all.