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Brighte Capital

Customer Relations Team Lead

Word Teamleider Klantenservice bij Brighte Capital in Sydney. Beheer klachtenafhandeling, stakeholderbetrokkenheid en AI-integratie voor operationele verbetering. Geniet van flexibele werkregelingen, gratis lunches en sociale evenementen.
Brighte Capital
Brighte Capital
Sydney, Australië   Hybride   Voltijd  UTC+10:00

Brighte Capital

Company Overview

Brighte Capital

Sydney, NSW, Australia

2015

Business Model

Financier voor duurzame energie

Brighte Capital biedt financieringsoplossingen voor huishoudens die investeren in duurzame energie, zoals zonnepanelen en batterijopslag. Hun focus ligt op het vergemakkelijken van de toegang tot groene energie door middel van flexibele betalingsplannen.

Hun inkomsten komen voornamelijk uit rente op leningen en financieringskosten die aan klanten worden doorberekend. Daarnaast genereren ze inkomsten door samenwerkingen met installateurs van zonnepanelen en andere duurzame energieoplossingen.

Locations & Geography

Brighte Capital opereert voornamelijk in Australië, met een sterke aanwezigheid in de grote steden zoals Sydney, Melbourne en Brisbane. Ze richten zich op de groeiende markt voor duurzame energie in het land.

Company Culture

Hun missie is om duurzame energie toegankelijk te maken voor iedereen. Ze geloven in de kracht van innovatie en klantgerichtheid, en streven naar een positieve impact op het milieu.

De werkomgeving bij Brighte Capital is dynamisch en ondersteunend, met een sterke focus op samenwerking en teamwerk. Ze moedigen medewerkers aan om ideeën te delen en actief bij te dragen aan de groei van het bedrijf.

Brighte Capital investeert in de ontwikkeling van hun medewerkers door middel van training en opleidingsprogramma's. Ze bieden mogelijkheden voor professionele groei en persoonlijke ontwikkeling binnen het bedrijf.

Career Opportunities

Typische vacatures bij Brighte Capital omvatten functies in financiën, klantenservice, en technologie. Ze zijn voortdurend op zoek naar talentvolle individuen die gepassioneerd zijn over duurzame energie.

Werknemers genieten van een competitief salaris, flexibele werkuren en mogelijkheden voor remote werken. Daarnaast biedt Brighte Capital voordelen zoals gezondheidszorg en een positieve werkcultuur.

Contact Information

LinkedIn

brighte.com.au

Careers at Brighte Capital


Laatst bijgewerkt op 2025-03-27 | Meld een probleem

Job Description

Our mission is to make consumer energy resources (CER) affordable and accessible for everyone.

Brighte is building the platform to enable and accelerate the energy transition by making it affordable, easy and less risky to buy and sell energy equipment.

Our founder and CEO, Katherine McConnell, has been awarded Telstra Businesswoman of the year in 2020 as well as winning the Sustainability Crusader award at B&T's 2023 Women Leading Tech Awards. She is a passionate and humble leader who has a human first approach to business.

As a business in 2025, we have been named a AFR Sustainability Leader within the Banking and Finance category and won the inaugural Sustainability Award at the Affies in 2024!

About the Role

The Customer Relations Team Leader is responsible for Brighte's complaints function, ensuring the fair, timely, and compliant resolution of customer complaints. It oversees investigations, regulatory representation, continuous improvement, and strategic development of the function.

It also plays a key role in stakeholder engagement, board-level reporting, and the integration of AI and automation to enhance operational efficiency and insights.

This person is a trusted advisor across the business and plays a key role in strengthening Brighte's risk culture, supporting both strategic projects and day-to-day operations.

What You'll Do

  • Lead and manage the Customer Relations Team, Brighte's Dispute Resolution function, ensuring high performance, capability development, and wellbeing.
  • Direct and oversee the resolution of complex and high-risk complaints across credit products and third-party vendors, ensuring dispute resolution is handled in accordance with relevant legislation, industry codes, and regulatory expectations.
  • Represent the company in external dispute resolution forums (e.g., AFCA) and regulatory investigations.
  • Maintain up-to-date knowledge of regulatory changes and ensure team compliance, consistency in communication, documentation.
  • Define and execute the strategic direction of the complaints function and identify opportunities to improve complaint handling processes, customer experience, and risk mitigation.
  • Lead initiatives to address systemic issues and embed a culture of learning and accountability.
  • Collaborate with cross-functional teams to ensure complaints insights inform product, service, and policy improvements.
  • Provide regular reports to leadership and the Board on complaint volumes, trends, root causes, risks and resolution performance and present data insights to management committees.
  • Develop and maintain standardised templates, workflows, and procedures for consistent complaint handling.
  • Lead the implementation of AI tools to automate complaint triage and categorisation, support sentiment analysis and risk flagging, and enable predictive analytics and trend identification and work with internal teams to integrate complaints data into systems and dashboards.

What You'll Bring

  • Bachelor's degree in Business, Law, Risk Management, or a related field
  • 5-7+ years of experience in complaints handling, customer relations, or regulatory affairs
  • Experience in a regulated industry (e.g., financial services, energy, insurance)
  • Postgraduate qualifications or certifications in Compliance, Risk, or Dispute Resolution (highly regarded)
  • You bring solid experience with strategic leadership and team management
  • A deep understanding of complaint handling frameworks and regulatory obligations (e.g., ASICRG 271, AFCA)
  • Strong communication and stakeholder engagement skills
  • Skilled in driving continuous improvement
  • Experience with complaints systems and AI tools (e.g., auto-triage, sentiment analysis) is highly advantageous

What's in it for you?

  • Flexible working arrangements to suit individual needs and a hybrid work model. Our office is designed for collaboration, creativity and balance between office engagement and remote flexibility. Our in-office days are Monday through Thursday (4 days), with Friday as a remote day.
  • Free lunch! Yes, there is such a thing! Kickstart your week with our Monday Mingle meaning lunch on us and great company. From tacos, to sushi, to charcoal chicken, it's a delicious way to catch up, unwind and connect.
  • Get social. We host a range of social activities at Brighte. A fan-favorite being our weekly Thursday social event, where you can catch up with colleagues over a drink, snack and a game of table tennis.
  • We want our employees to share in Brighte's success. You will be given an opportunity to join our Employee Share Option Plans (ESOP).
  • Snacks galore - who doesn't love that? Our thoughtfully stocked pantry includes snacks to suit your every mood. Fresh bread, protein bars, popcorn, fresh fruit, chocolate, soy crisps, cookies - you name it! We also offer a carefully curated collection of wines and beer on tap for those looking to unwind or enjoy a social moment.
  • End-of-trip facilities. Cycle in to work, lock up your wheels and have a shower in our end-of-trip facilities, which come complete with towel service and hair dryers.
  • Anniversary leave - your dedication at Brighte won't go unnoticed. Enjoy an extra day to celebrate your work anniversary with us.

Diversity and Inclusion

At Brighte, we celebrate diversity and encourage you to bring your whole self to work. Our inclusive culture is the foundation of our innovative and dynamic environment.

Named LinkedIn's #10 Top Australian Start Up (2021), we know we wouldn't be anywhere without our investors, who believe in our mission and the opportunities that lie ahead for a brighter future.

Airtree Ventures, Grok Investments, Kim Jackson and Scott Farquhar's Skip Capital, and Qualgro Partners all continue to support Brighte in making this dream a reality!

If you want to join this mission-driven, inclusive, and highly collaborative team, click apply and upload your resume! All applicants will receive a response.

As part of our process, we require all candidates to undertake references and background checks, which include a police check, anti-money laundering and bankruptcy checks.

Vacaturemeldingen ontvangen

Ontvang vacaturemeldingen voor kansen in Sydney, Australië

Over de rol

2 oktober 2025

Voltijd

Bedrijf

2 oktober 2025

Hybride

Brighte Capital

brighte.com.au

  •  Sydney, Australië

5-7+ years

UTC+10:00

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Bekijk je contacten bij Brighte Capital op LinkedIn om je netwerk te gebruiken bij het solliciteren naar deze functie.

Deel met vrienden

De inzet is hoog en de tijd van praten is voorbij. Nu is het tijd voor actie. Help een vriend om de verschuiving naar een duurzame toekomst te versnellen.

Deel deze baan - Customer Relations Team Lead - met je vrienden, en help hen een carrière te vinden om trots op te zijn.