Collections Officer

Job Description

Our mission is to make consumer energy resources (CER) affordable and accessible for everyone.

Brighte is building the platform to enable and accelerate the energy transition by making it affordable, easy and less risky to buy and sell energy equipment.

Our founder and CEO, Katherine McConnell, has been awarded Telstra Businesswoman of the year in 2020 as well as winning the Sustainability Crusader award at B&T's 2023 Women Leading Tech Awards. She is a passionate and humble leader who has a human first approach to business.

As a business in 2025, we have been named a AFR Sustainability Leader within the Banking and Finance category and won the inaugural Sustainability Award at the Affies in 2024!

What You'll Do

• Handle inbound and outbound calls and emails to help customers with payment issues and keep things running smoothly.
• Negotiate payment plans and hardship solutions that genuinely help customers get back on track.
• Spot the signals and identify early warning signs of financial stress and step in with empathy and compliance.
• Own your portfolio and monitor accounts, process adjustments, reconcile balances, and keep everything accurate and up to date.
• Achieve performance benchmarks while delivering great customer experiences.
• Show off your insights by preparing weekly and ad-hoc reports that highlight trends and opportunities.
• Provide expert knowledge on all things collections.
• Team up for success and work closely with senior management, sales, and vendors to accelerate resolutions.
• Participate in training and coaching sessions to sharpen your skills and grow your career.

What You'll Bring

• Have high integrity and strong judgement ensuring our customer's privacy is always protected.
• A quick learner who is able to develop sound knowledge of Brighte's products, our policies and relevant legislation.
• You are a skilled problem solver and have experience with dispute resolution and negotiation skills.
• Ability to work in a fast paced, high pressure, and dynamic environment meeting customer needs.
• You are skilled at building and maintaining strong, long-lasting customer relationships.
• A forward thinker who actively seeks opportunities and proposes continuous process improvement solutions.
• Able to work autonomously with strong attention to detail.
• Understanding of relevant regulatory legislation under the Australian Securities and Investments Commission Act (2001) (ASIC Act), Competition and Consumer Act, The Anti-Money Laundering, and Version 1 June 2021 Counter-Terrorism Financing Act and Privacy Act; and National Consumer Credit Protection Act.
• Experience with FinPower a bonus.

What's in it for you?

• Flexible working arrangements to suit individual needs and a hybrid work model. Our office is designed for collaboration, creativity and balance between office engagement and remote flexibility. Our in-office days are Monday through Thursday (4 days), with Friday as a remote day.
• Free lunch! Yes, there is such a thing! Kickstart your week with our Monday Mingle meaning lunch on us and great company. From tacos, to sushi, to charcoal chicken, it's a delicious way to catch up, unwind and connect.
• Get social. We host a range of social activities at Brighte. A fan-favorite being our weekly Thursday social event, where you can catch up with colleagues over a drink, snack and a game of table tennis.
• We want our employees to share in Brighte's success. You will be given an opportunity to join our Employee Share Option Plans (ESOP).
• Snacks galore - who doesn't love that? Our thoughtfully stocked pantry includes snacks to suit your every mood. Fresh bread, protein bars, popcorn, fresh fruit, chocolate, soy crisps, cookies - you name it! We also offer a carefully curated collection of wines and beer on tap for those looking to unwind or enjoy a social moment.
• End-of-trip facilities. Cycle in to work, lock up your wheels and have a shower in our end-of-trip facilities, which come complete with towel service and hair dryers.
• Anniversary leave - your dedication at Brighte won't go unnoticed. Enjoy an extra day to celebrate your work anniversary with us.

Diversity and Inclusion

At Brighte, we celebrate diversity and encourage you to bring your whole self to work. Our inclusive culture is the foundation of our innovative and dynamic environment.

Named LinkedIn's #10 Top Australian Start Up (2021), we know we wouldn't be anywhere without our investors, who believe in our mission and the opportunities that lie ahead for a brighter future.

Airtree Ventures, Grok Investments, Kim Jackson and Scott Farquhar's Skip Capital, and Qualgro Partners all continue to support Brighte in making this dream a reality!

If you want to join this mission-driven, inclusive, and highly collaborative team, click apply and upload your resume! All applicants will receive a response.

As part of our process, we require all candidates to undertake references and background checks, which include a police check, anti-money laundering and bankruptcy checks.