Key Account Manager

Job Description

As a Key Account Manager, you will have responsibility for delivering an exceptional service to our most strategically significant customers, with a key focus on operational efficiency and customer retention. You will be responsible for your own portfolio of key accounts, as well as leading a team of Account Managers who are each responsible for their own portfolio.

Responsibilities

• Strategic relationship management: Act as the senior point of contact for key accounts and generators, building long-term partnerships through proactive engagement and structured reviews.
• Team leadership & coaching: Provide direct line management for a squad of Account Managers, role-modelling best practices and coaching the team to achieve KPIs and service standards.
• Portfolio health & performance: Take full ownership of the customer journey from onboarding to renewal, using data-led insights to manage performance and ensure payments are made within contractual timeframes.
• Risk & escalation management: Act as the primary escalation point for complex issues, monitoring commercial risks and deploying corrective actions to protect both the customer and the business.
• Commercial growth & strategy: Align customer strategic goals with Good Energy's products to ensure high customer retention as well as identify and realise partnership and revenue-driving opportunities.
• Operational oversight: Collaborate with the Origination team and third-party specialists to ensure contractual adherence, accurate billing, and seamless end-to-end service delivery.
• Change & performance leadership: Drive team delivery during periods of significant growth, adapting approach and strategy where necessary and identifying efficiencies to improve team-wide working practices.

What you'll need to succeed

You are a commercially minded leader with deep expertise in B2B account management and a track record of delivering high-level customer success. You possess the analytical skills to navigate complex data and the leadership presence to influence stakeholders, mentor a team, and represent Good Energy's mission.

Essentials

• Strong experience of B2B Account Management, ideally within the energy sector, and demonstrate a passion for service excellence and building long-lasting relationships.
• Proven ability to role-model best practices, mentor colleagues, and drive team performance.
• Strong analytical skills with the ability to use data to identify trends, resolve issues, and improve operational tools.
• A confident communicator capable of engaging and influencing both internal stakeholders and external senior partners.
• A genuine passion for renewable energy and the ability to weave our mission into every client interaction.
• A self-starter who excels at managing a complex portfolio while remaining a dedicated team player.
• Confident traveling to meet key clients in person to strengthen partnerships.

Desirables

• Experience in renewables, microgeneration, or operational roles within the energy sector.
• Experience leading teams or processes through periods of growth or industry transition.

Benefits you can rely on

• Great allowances for hybrid working:
  🏡 £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
  🚆 £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.
• 📖 £500 annual development allowance: to spend on your chosen development area, whether that's in your current role, or future roles.
• 🎁 8% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
• 🌞 Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You'll also have the option to buy additional leave, allowing for a better work-life balance.
• 💸 Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.