Metering Operations Specialist

Job Description

Reporting to the Metering Lead, you will work closely with our Account Health, Metering, Settlements & Business Teams covering both Import & Export supply types across Gas and Electricity. As a Metering Operations Specialist, you will support and strengthen Good Energy's Operational and regulatory performance across various supply types, as well as supporting other operational teams with more technical metering queries.

This team helps to contribute to various supplier and shipper operational obligations, including managing BAU exceptions, clearing backlogs, investigating issues with data quality & working closely with key 3rd parties.

As a Metering Operations Specialist, you're at the heart of our industry operations, supporting Good Energy's performance across customer billing, industry compliance and data quality. You'll gain hands‑on experience with the processes and industry obligations that shape our regulatory performance and customer outcomes.

This makes the role a strong internal stepping stone for future careers in settlements, regulatory operations, data analysis, project delivery, leadership, or anywhere in Good Energy where a deep understanding of our operational portfolio is valuable.

Responsibilities

• Helping to improve our backlog position in various metering exception areas; including system integrity checks, unbilled metering issues (both Domestic and Commercial), REC Data cleanse, MHHS programme updates, managing our Metering Operations Mailbox and working through metering reminders.
• Working with the Industry Operations Manager, Settlements Team, Metering Specialists and Business Import and Export teams to develop and embed effective day-to-day management of our Electricity & Gas supply portfolio, and overall improvement of our data quality.
• Help the business to move to a position of regulatory compliance to all supplier obligations as per REC and BSCP and supporting the business to adhere to industry timeframes.
• Liaising with 3rd parties and regulatory parties to ensure compliance with key industry principles and effective working practices with our data collectors, data aggregators, meter read agents and MEM's.
• Proactively contacting customers where issues / data discrepancies are identified for either assets or consumption data, this could include updating and responding to customers by email/phone.
• Supporting squad knowledge and capability by continuing to share and develop the knowledge on operational exceptions that can impact Billing, Settlements and Supplier Performance.
• Working through data received from 3rd parties to update our systems, helping to ensure that our customers receive accurate bills based on their usage and also improving our ability to trade more accurately for energy.
• Collaborating with our Business teams (Import and Export) to support metering queries and help clear exceptions.

What you'll need to succeed

As a Metering team member, you will have a passion for our purpose, the ability to adapt to new situations every day and the drive to succeed both personally and when supporting our customers.

You will be proactive and inquisitive, keen to work autonomously through worklists whilst being able to collaborate and contribute in a team environment. You will have a keen eye for detail and a desire to actively work to improve processes and help build on our business' knowledge and awareness of industry exceptions, for the benefit of the business and our customers.

Essentials

• You are a quick learner, with a desire to build on your existing knowledge and experience to learn key industry processes in greater detail.
• You have a sound understanding of the Energy Industry and dataflows.
• You are analytical and inquisitive with a natural desire and ability to solve complex problems.
• You are a team player with strong collaboration skills, able to work with leaders, specialists, and data analysts to achieve outcomes.
• You have exceptional verbal and written communication skills.
• You are a quick learner who enjoys sharing their knowledge.

Desirables

• You have a strong process improvement mindset and a track record of getting results by driving change. This includes an interest in technology and finding tools and solutions to do things better and faster.
• You have previous energy experience from jobs / roles outside of Good Energy.
• You have experience from domestic and commercial portfolios both export and import.

Hybrid working explained: When and where you'll be in the office

Our office is based in Chippenham, Wiltshire. For this role, we're looking for candidates who can come in to our Chippenham office once a month / once a quarter, based on location.

We offer both formal and informal flexible working options. Full-time hours are 37.5 per week, Monday to Friday.

The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges. We promote work-life balance and flexibility through hybrid working, which combines both remote and office work.

Benefits you can rely on

Great allowances for hybrid working:

• 🏡 £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
• 🚆 £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.

📖 £500 annual development allowance: to spend on your chosen development area, whether that's in your current role, or future roles.

🎁 5% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.

🌞 Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You'll also have the option to buy additional leave, allowing for a better work-life balance.

💸 Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.