Senior Technical Project Manager

We're looking for a Senior Technical Project Manager to join our PMO and drive the delivery of complex, cross-functional technical programs spanning our ML, Systems/MLOps, Platform, and Solutions Engineering teams. You'll own the end-to-end execution of initiatives that touch product development, model delivery, system infrastructure, and enterprise customer deployments.

This is a high-impact, high-visibility role for someone who thrives at the intersection of engineering, product, and customer delivery and someone who can turn ambiguity into clear plans, keep teams aligned and accountable, and consistently ship on time and on scope.

Responsibilities

• Own program and project delivery across engineering (ML, Systems/MLOps, Platform) and Solutions teams, from planning and scoping through execution, launch, and retrospective.
• Build and maintain project plans, roadmaps, and timelines, identifying critical paths, dependencies, and risks across multiple concurrent initiatives.
• Drive cross-functional alignment between Engineering, Product, Solutions Engineering, QA, and Customer Success, ensuring everyone shares a clear understanding of scope, priorities, and status.
• Run effective agile and project processes - sprint planning, standups, backlog grooming, and retrospectives, and help standardize these practices across teams.
• Establish and improve PMO processes, standards, and tooling (e.g., Jira workflows, reporting, intake, prioritization frameworks) that scale with the company.
• Proactively manage risks, blockers, and escalations, surfacing issues early and driving them to resolution with the right stakeholders.
• Provide clear, data-driven status reporting to engineering leadership, executives, and (where appropriate) enterprise customers.
• Coordinate enterprise customer deployments and delivery milestones in partnership with product team and Solutions Engineering, ensuring commitments are met.
• Contribute to incident and process maturity - supporting post-incident reviews, action-item tracking, and continuous improvement across teams.
• Champion a culture of accountability, clarity, and execution excellence across the organization.

Qualification

• 6+ years of technical project/program management experience, including delivering complex software or ML/AI products.
• Proven track record managing cross-functional technical programs with engineering teams (software, infrastructure, and/or ML).
• Willing to travel 10%
• Strong command of project management and agile methodologies (Scrum, Kanban) and tools (Jira, Confluence, or equivalent).
• Strong technical fluency: comfortable discussing software architecture, APIs, cloud infrastructure, CI/CD, and ML/data workflows well enough to challenge estimates and understand trade-offs.
• Excellent stakeholder management and ability to influence without authority and align engineers, product, and business leaders.
• Exceptional organizational, communication, and risk-management skills.
• Demonstrated ability to bring structure and predictability to fast-moving, ambiguous environments