Commercial Account Manager (m/w/d)

Job Description

You’ll be at the forefront of the UK’s renewable energy transition, making a real difference for our customers and our planet! Working with a team of energy experts - this is a great opportunity to use your expertise to deliver real commercial and climate value, in an exciting and expanding industry.

Where you’ll work

For this role, we expect hub based people to be in the office at least twice a week, and to go to OVO Connection events in-person.

You’ll be assigned to our Bristol, where each hub has accessible spaces to park your laptop, is designed to inspire people, help them connect and bring big ideas to life.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

Working within OVO’s Energy function, this role sits within the Renewable Energy Team. We’re a team at the forefront of the energy transition, leading the charge to bring more renewable energy to our customers. This role sits within a team of experts on domestic renewable energy - who are leading OVO’s work to develop market leading propositions and tariffs for customers with renewable generation technology like solar panels at home.

This role in a nutshell

You’ll be responsible for managing the accounts of some of our largest renewable generation customers. You’ll build brilliant long term relationships, by developing a deep understanding of the needs of these customers, and always working to deliver the best customer outcome. This is a brilliant role for anyone with a passion for providing great customer experience, and would suit someone looking to expand their experience or develop their career in the renewable energy sector.

Your key outcomes will be

• Operating as the main point of contact for commercial generators, you will develop and maintain long term relationships with commercial generators to deliver a first class customer experience.
• You will operate processes efficiently and accurately to ensure that we get things right for our customers first time, and always look for ways to improve outcomes for our customers.
• When issues arise - you will work to solve them proactively and comprehensively first time.
• You will embed customers at the heart of our processes and continuously seek out ways to improve and develop processes to better serve our customers.
• You will develop an understanding of our contractual obligations and ensure we adhere to these in our processes and communications with our customers.
• You’ll be responsible for planning and delivering your own workload within agreed timeframes.
• You will prepare reports on key metrics associated with the customer base highlighting any areas of focus and potential risks or improvements (with support from team analysts).
• You will collect and analyse data concerning generator behavior to understand changing needs (with support from team analysts).
• You will coordinate with colleagues and stakeholders across the business to ensure consistent service levels.

You’ll be a successful Commercial Account Manager at OVO if you…

• Have a passion for delivering exceptional customer experiences.
• Are able to create and maintain strong internal and external relationships.
• Have an inquisitive mind, and a drive to understand and solve problems for customers first time.
• Are able to manage and motivate yourself to power through actions, and be proactive in suggesting ways to continually improve our processes.
• You have experience working in a customer facing role - ideally with commercial/B2B customers.
• Are confident working in a complex, fast-paced, progressive environment.
• Have strong verbal and written communication skills.
• Have demonstrable high attention to detail.
• Are comfortable self-managing your workload and identifying priority tasks.
• Are collaborative and enjoy working with others to deliver optimal results.

You won’t like this role if you…

• Are unwilling to learn and adapt as our customer base and technologies evolve.
• Are uncomfortable working in a fast paced, dynamic environment.

Let’s talk about what’s in it for you

We’ll pay you between £33,050 - £38,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer:

For starters, you’ll get 34 days of holiday (including bank holidays).

• For your health
  • With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more
• For your wellbeing
  • With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more
• For your lifestyle
  • With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations
• For your home
  • Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers
• For your commute
  • Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.