Technical Support Engineer

At Vestas, we're committed to transforming the global energy landscape through sustainable solutions. As the world's largest wind turbine manufacturer, we've installed over 177 GW of wind power across 88 countries, solidifying our leadership in renewable energy.

Our Windsor Factory, located on 161 acres of land, is a key part of our manufacturing operations in North America. The Blades Factory in Windsor covers an impressive area of 666,000 square feet and manufactures blades for the V163-4.5 MW turbine and the 2 MW platform. With over 1,300 employees on site, our Windsor Factory plays a vital role in our operations.

We invite you to join us in our mission to power a brighter, cleaner world.

About the role

As a Technical Support Production Engineer within the Technical Support Department, you are responsible for maintaining the stability and performance of the carbon composite turbine production systems. Each Technical Support Engineer monitors systems, respond to incidents, troubleshoots issues, and ensures that production is restored quickly if/when problems occur.

Key Responsibilities

1. Analyze existing manufacturing processes, identify production efficiencies
2. Conceive, design, develop, and test innovative solutions based on analysis and organizational objectives
3. Design methods and collaborates on ideas for maintaining or increasing production capacity while improving Safety, Quality, and Production Costs
4. Works closely with Production staff to meet production plan.
5. Process problems are identified which reduce downtime and conserve maintenance costs.
6. Analyze process failure modes and conduct root cause analysis to implement corrective actions both short term and long term solutions to reduce cost of poor quality and cycle time
7. Monitor process equipment to identify potential failure modes and develops solutions to eliminate the reoccurrence of those failures
8. Develop, create, and maintain required documentation for manufacturing processes, including flow charts, capacity and utilization studies, procedures, process work instructions, and tests
9. Follow and maintain organizational documentation systems and standards
10. Develop and update process procedures to ensure that documentation is accurate and understandable.
11. Collaborate with cross-functional teams to gain insights and direction
12. Interfaces with all levels of management and employees to gather information and provide guidance for implementation
13. Extensive support during introduction of new equipment, products, materials, and technology
14. Initiate, lead, and participate in improvement projects and capacity expansion/conversions
15. Review and create Investment requests regarding the purchasing of new equipment/materials
16. Coordinate equipment maintenance and improvements
17. Front line support for programming and troubleshooting Robotic & automated equipment/machines
18. Identifying PTS (Process Technical Specifications) or instructions when buying new equipment
19. Interpret Drawings, PII (Process Inspection Instructions) and PWI (Process Work Instructions)
20. Support control and audit of BOM (Bill of Materials)
21. Manage and conduct employee training for productivity improvement projects, and mentor fellow engineers and technicians
22. And all other duties as assigned

Competencies

To perform the job, an individual should demonstrate the following competencies:

1. Demonstrated Teamwork Skills
2. High Degree of Flexibility
3. A keen interest in developing new skills and understanding
4. Commitment to High Standards and Team Engagement
5. Personal Desire/Value to Produce Quality Work
6. Ability/Desire to work as Craftsman with Hand tools
7. Problem solver oriented
8. Good communication skills
9. Effective leadership skills
10. Offers direction for their team and tasks
11. Customer focused

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's degree in engineering (Mechanical or Manufacturing/Industrial with a broad understanding of Electrical and Chemical preferred
2. 5+ years related experience and/or training; or equivalent combination of education and experience
3. Proficiency in multiple types of controls, tooling geometry, machine tool processes, and fixture design
4. Experience with lean manufacturing, process optimization, and continuous improvement methodologies
5. Knowledge and experience in the application of quality, health, safety, and environmental management systems

Skills and Qualifications

1. Experience with PTC Creo, SolidWorks, and AutoCAD
2. Knowledge of advanced product quality planning (APQP) and production part approval (PPAP)
3. Knowledge and experience in factory and site acceptance tests for new equipment (FAT/SAT)
4. PLC (programable logic controller)
5. Composite manufacturing experience
6. Knowledge and experience in using EAM systems (Enterprise Asset Management)
7. Knowledge and experience in SAP software

What we offer

Join the world's largest wind turbine manufacturer and be part of a global team focused on sustainable energy. At Vestas, we value initiative, collaboration, and accountability in a supportive environment focused on safety, sustainability, and career growth. Work alongside motivated colleagues focusing on skill development.

1. One of the most comprehensive benefits plans in the industry
2. Comprehensive medical, dental, and vision coverage available
3. Generous Paid Time Off & Parental Leave
4. 401(k) plan (with employer match)
5. Tuition assistance

Salary offered: $85,000-120,000

Our commitment to a fair hiring

At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.

DEIB Statement

At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.