Field Applications Engineer

Job Description

ConnectDER (www.ConnectDER.com) represents the next generation in US-based resource technology product development. Our signature product, the ConnectDER Meter Socket Adapter, dramatically cuts down the cost and interconnection time for solar energy, EV charging, and home battery storage, putting clean, resilient power within reach of millions of homeowners. With a pipeline of exciting innovations, we're only just getting started on our journey to transform how the world makes and consumes its energy.

We are a dynamic, venture-backed company based in Philadelphia, PA, near Center City, with a team of over 50 dedicated professionals working in remote, hybrid, and on-site roles across the United States. As we continue to grow, we are committed to developing cutting-edge products that empower technology partners, installers, electricians, and their customers. We seek talented individuals who can deliver high-quality service and drive the value of clean energy resources forward.

People who thrive at ConnectDER:

• Get the Right Things Done: Focus on what truly matters, balancing bold ideas with purposeful execution.
• Find a Way or Make One: Proactive problem-solvers who lead with creativity and persistence-no map required.
• Don't Compromise on Quality: Hold themselves and their work to high standards because reliability isn't optional.
• Embrace Autonomy: Take ownership of their growth, their work, and their impact.
• Know that "It's Going to Be Messy": Thrive in fast-changing, imperfect situations-staying calm, adaptable, and focused when plans shift.

If you're looking for an opportunity to stretch your skills, get creative, and be a part of something new and meaningful, ConnectDER is the place for you!

All full-time employees receive access to comprehensive benefits including:

• Health insurance plan - we cover 75% for employees, spouses, and children.
• Flexible paid time off - take the time off that you need.
• 401K with company match - we want to help you meet your future financial goals.
• Equity stock options - your opportunity to share in the success of the company.

How You'll Make an Impact

The Field Applications Engineer is a key technical expert responsible for helping customers successfully deploy and use ConnectDER's MSA products. In this role, you'll work closely with installers, partners, and AHJs to troubleshoot issues, provide hands-on and remote support, and ensure installations run smoothly.

We are transforming solar adoption by focusing on a critical part of the installation process, making it faster, simpler, and more scalable. You'll be on the front lines of this innovation, supporting cutting-edge solar technology and helping installers navigate real-world challenges as the industry grows.

You'll also serve as a trusted technical resource by educating stakeholders on ConnectDER's MSA product line, translating complex concepts into clear guidance, and contributing to technical documentation and standards research. If you enjoy solving technical problems and working directly with customers to bring clean energy technology into the field, this role offers the chance to make a meaningful impact.

Duties include:

• Customer Support & Resolution: Serve as second-tier technical support, diagnosing and resolving complex customer inquiries promptly via multiple channels (phone, email, chat, ticket system), and providing detailed reporting such as root cause analysis.
• Stakeholder Engagement & Technical Consulting: Support and engage a wide range of external stakeholders (solar installers, utilities, inspectors, etc.) by translating complex technical issues into actions and strategic product recommendations.
• Field Operations & Compliance: Perform in-person field support as needed, evaluate requirements for field wiring and product compatibility, and maintain expertise in utility technical requirements (e.g., service and interconnection rules) to advocate the company's position.
• Product & Process Improvement: Collaborate cross-functionally to relay customer concerns and feedback, recommending process improvements and best practices to enhance overall product quality and user experience.
• Training & Education: Deliver technical training sessions (virtual and in-person) for installers, partners, and Authorities Having Jurisdiction (AHJs).
• On-Call Availability: Participate in a rotating on-call schedule, including weekends and holidays, to support customers.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Location & Travel

This is a full-time remote position requiring up to 75% travel, mostly within the local region. Occasional travel to Philadelphia, PA is required.

Location Preference: Candidates based in the San Francisco Bay area are strongly preferred, with close proximity to a major airport to support travel requirements.

Schedule: Tuesday to Saturday, 9am to 5pm PT.

Compensation: $100,000 - $115,000 annually, plus bonus and equity.

Who We're Looking For

Minimum Requirements

• NABCEP Certification
• A minimum of 5-8 years of experience in customer facing field operations, construction, or related electrical or solar fields.
• Excellent verbal and written communication skills and proven ability to communicate effectively with both technical and non technical individuals, especially for conveying concepts to customers with a wide range of technical expertise.
• Working knowledge of relevant industry standards - NEMA, NEC, IEEE, ANSI, UL, etc.
• Experience troubleshooting systems, products, electrical designs, etc.
• Strong executor that can push through obstacles and challenges to get to the finish line while maintaining impeccable quality and integrity.
• Successful track record for problem solving, idea generation, and program execution.
• An ability to listen - and translate what you are hearing into solutions - for both the customer and the company.

Preferred Qualifications

• Bilingual Spanish
• Experience working with multiple BESS, PV systems
• Experience developing technical training
• Licensed electrician

Work Environment/Physical Demands

Physical requirements include the possibility of standing on feet for extended periods of time, requiring stair and ladder climbing and lifting up to 50 pounds. Protective equipment must be worn in the performance of some duties (e.g., hard hats, safety glasses, air masks, ear protection, hot gloves, and high voltage protective equipment, etc.). Must have the ability to work on a computer for extended periods of time with or without accommodation.

US Salary Range

$100,000 - $115,000 USD

To apply, please submit your resume. Applications without a resume will not be considered.

At ConnectDER, we believe diverse perspectives make us stronger and more innovative. We welcome candidates of all backgrounds and experiences and encourage you to apply even if you don't meet every listed qualification-great talent comes in many forms.

ConnectDER is committed to developing a barrier-free recruitment process and work environment. If you require any accommodation during the application and interview process, please email us at [email protected] and we'll work with you to meet your accessibility needs.

Selected candidates must pass a criminal history background screening and a reference check. All your information will be kept confidential according to all applicable guidelines.