Channel Manager - Afiliados Digitais e Webchat

Job Description

We've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy-and we'd like you to join us. Whether you're on-site, in the office, or somewhere in between, you'll find opportunities to grow your career here. You'll work with a team that's passionate about powering Australian lives, in a culture that values inclusivity, respect, and learning. Help us create a cleaner energy future, and we'll back you every step of the way as you build your career.

About the role

As Digital Channel Manager, you'll play a key role in driving AGL's growth by expanding our residential and SME customer base across Australia. Sitting within the Consumer Growth Sales team, you'll lead the performance of key digital sales channels, working closely with external partners to deliver strong commercial outcomes.

You'll be responsible for managing day-to-day channel performance, optimising customer acquisition strategies, and delivering targeted, personalised initiatives that enhance customer experience and conversion. By combining data-driven insights with innovative marketing and engagement approaches, you'll help strengthen AGL's market presence, build customer loyalty, and support sustainable growth.

What you'll be doing

• Drive digital channel growth: Build and manage high-performing relationships with external partners to grow AGL's residential and SME customer base and market share.
• Own sales performance & optimisation: Lead end-to-end channel performance, using data and insights to improve conversion, optimise sales journeys, and deliver against targets.
• Deliver impactful campaigns & GTM strategies: Develop and execute sales plans, campaigns, and go-to-market strategies that enhance customer experience and drive results.
• Identify and unlock growth opportunities: Spot new revenue streams across digital channels, build compelling business cases, and support the launch of new partnerships.
• Enable continuous improvement: Strengthen channel capability through training, performance management, and ongoing optimisation to maximise sales effectiveness and compliance.

About you

• Previous demonstrated experience in a digital sales environment ideally within the energy industry sector or other large consumer or B2B services organisations.
• Previous channel management experience and detailed understanding of e-commerce, conversion technology solutions and digital marketing.
• Strong communication, influencing and negotiation skills.
• Ability to manage multiple tasks and prioritise according to deadlines.
• Ability to articulate energy products, services and value propositions.

At AGL, we offer a wide range of benefits including

• Flexible working options including hybrid work.
• Discounts on energy, telcos and solar plans.
• Participate in Energise - our reward & recognition program.
• Access 20 weeks of paid parental leave for the primary carer.
• Access to an additional week of recharge leave per year.
• Play an active role in our diversity & inclusion initiatives.
• Novated leasing and Electric Vehicle subscriptions.
• Access to study assistance, AGL's share purchase plan and insurance deals.

Benefits may change over time and vary based on role type and location.

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers

AGL is proud to be a WORK180 Endorsed Employer for All Women.

Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.