Gestor Técnico OEM (todos os géneros)

Job Description

As a Technical OEM Manager, you are the technical heartbeat of our strategic partnerships. You bridge the gap between high-level relationship management and practical technical execution. You don't just manage integrations, but you own them. Your goal is to build a resilient network of experts at our partners, establish scalable support processes, and ensure that every integration meets the high stability standards of the XENON platform.

• Strategic Network Building & Issue Resolution: You proactively build and maintain a robust network of key stakeholders (Engineering, Product, and Support) within the OEM's organization. You ensure a "fast-lane" to the right people, moving beyond ticket systems to direct, high-level technical problem-solving.
• Process Design & Support Frameworks: You define and implement the "rules of engagement" for mutual support. You ensure that both gridX and the OEM have clear, efficient processes to report, analyze, and resolve technical issues at the interface level.
• Partner Enablement & Integration Governance: You empower OEMs to integrate independently against gridX by providing tools and guidance. You maintain an overarching view of all integration topics, identifying patterns across different partners to improve our platform globally.
• Hands-on Testing & Analysis: You're not afraid to "get your hands dirty." If things don't work, you dive into the details, performing your own testing and validating interfaces. You act as the first line of technical truth before escalating to internal development.
• Internal Product Advocacy: You translate partner needs and hardware constraints into actionable feedback for the gridX Product and Engineering teams, ensuring our roadmap stays ahead of market requirements.

This is how you and your application stand out

• The Technical Connector: You have a natural talent for navigating complex partner organizations and building long-term trust with both developers and management.
• Analytical Troubleshooter: You have a "detective" mindset. You enjoy digging into technical details to understand why an integration is not working.
• Practical Engineer Personality: You are highly proficient with technical tools and understand the logic of APIs and industrial protocols.
• Process Architect: You have the ability to zoom out and build the operational systems that make partnerships scalable.
• Domain Interest: You possess a solid foundation or a strong interest in IoT, energy management, or renewable energy hardware (e.g., Wallboxes, Inverters, Heat Pumps).
• Language skills: You're fluent in English, and Mandarin is a nice-to-have, not a must.

Why gridX

• Flexible & mobile working: Work remotely for up to 70 days from anywhere in the EU and other selected countries such as Indonesia, Canada, Brazil and many more
• Vacation: 30 days for your relaxation
• Sports: 30 Euro allowance for Urban Sports Club or E-Gym Wellpass
• Health: Make use of our (mental) health management offers such as Nilo.health (e.g. 1:1 coaching sessions, daily meditation offers, Self-reflection options) for your mental-wellbeing
• Personal development: Annual development budget of 1,500 euros per employee
• Employee discounts: Access to gridX Corporate Benefits
• Stay fit and safe the planet with our JobRad offer
• Set up a pension plan and receive a fair monthly contribution
• City travel subsidy: 30 Euros monthly allowance for your monthly/annual ticket
• Modern workplace in the hearts of Aachen and Munich with IT equipment of your choice (Apple or Lenovo)
• Experience the gridX culture at regular team events and receive extra budget for your department event
• We will donate 20 Euros to a charity of your choice on your birthday
• Sabbatical option: Take a break from the daily work routine and realize personal projects, travel or further education (depends on length of employment)