Estágio de Engenheiro de Suporte SaaS

Job Description

As a SaaS Support Engineer Intern, you will play a key role in ensuring the smooth running of our services while maintaining a high level of customer satisfaction. You will be instrumental in maintaining our SynaptiQ platform and providing first-level support to our clients, as well as assisting with onboarding and with development of new features.

Your key responsibilities will be:

Client Support and Engagement

• Handle first-level support tickets from clients, providing efficient solutions to technical issues and escalating more complex problems to the Senior SaaS Engineer team when necessary.
• Assist the service delivery team with the deployment of assets into the SynaptiQ platform.
• Understand clients' needs and translate these into appropriate technical solutions.
• Assist with the helpdesk and ticketing system, performing offsite analysis, and providing guidance in the installation of equipment.

Platform Development

• Provide input/ideas for the development and maintenance of the SynaptiQ platform.
• Implement the appropriate configuration of newly developed features under the supervision of Senior SaaS Engineers.
• Adhere to quality standards to ensure the software meets both technical and customer needs.

Testing and Debugging

• Carry out testing of new features and updates, identifying bugs and ensuring the platform's stable operation.
• Provide detailed reports on bugs and assist in their resolution.

Process Improvement

Propose creative solutions to improve or automate internal tools and processes and implement solutions.

Continuous Learning

• Keep abreast of the latest developments in SaaS technologies and platforms.
• Continually improve your knowledge and skills to contribute more effectively to the team.

As a part of our team, you will have the opportunity to develop your skills and explore a varied range of topics. Upon completion of your traineeship, there is the potential for you to secure a long-term employment contract with us.

Requirements

To successfully fill this role, we are looking for someone fitting the following profile:

• You are enrolled in an Engineering degree (in renewable energy, mechanical, electrical engineering or related field) or you have recently completed one.
• You have full proficiency in English.
• You have strong analytical skills to analyse data flows (i.e. through FTP, API or SQL Data collectors, UI dashboards etc).
• You have excellent communication skills, proactive attitude and customer-oriented mindset.
• You have a curious mindset, always looking for ways to improve processes and tooling.
• You are interested in SaaS products and ready to deep dive into it.

Bonus points for:

• You have knowledge of French and/or Dutch.
• You are familiar with object-based programming languages (JavaScript, Python, VBA).
• You have knowledge of databases and operating systems.
• You are experienced with MySQL or other relational database management system.

Benefits

Our offices are hidden in the centre of Brussels with a view on a pond, with ducks and a heron bringing a regular visit. In addition to a stimulating atmosphere in a highly motivated group of people, 3E offers a unique opportunity to further develop yourself in a company/team with an ambitious growth plan, delivering innovative services.

Furthermore:

• A 6-month full-time traineeship.
• Possibility to permanently join the team after the completion of your internship.
• Training on the job by our experts so you get to know our solution and work in and out
• Flexibility in our open-minded company.
• Home working (2 days per week)
• An international environment: projects in over 100 countries worldwide, colleagues of over 20 nationalities.