Parceiro Operacional de Franquia - Contrato a termo certo de 12 meses

Job Description

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. Here's how:

We're currently building OVO's decarbonisation business - OVO Solar & Heating. A franchise network of multi-capability renewables installers. Set up within the security of OVO, but given the freedom of a start-up.

We want to make a real dent in the renewables landscape in the UK and we firmly believe stitching together the best of local with the benefits of a big company is the way to do that.

This role probably won't be for everyone. You'll have to be comfortable dealing with ambiguity, able to roll your sleeves up and get stuff done and be able to deal with a high degree of change.

This role in a nutshell

In this role, you'll be a blend of a Growth Advisor, Performance Manager and Confidante. Franchising is a super unique business model, where relationships truly are at the heart of everything. The better your relationships with franchisees, the better they'll perform.

Don't worry if you don't tick all of the boxes around criteria. We're really focused on attitude over aptitude.

Your key outcomes will be

Franchise Growth & Development

• Serve as the primary operational support for franchisees, acting as a trusted advisor and mentor.
• Guide franchisees in scaling their businesses, improving productivity, and maximizing customer satisfaction.

Business & Installation Operations

• Ensure adherence to industry regulations, technical standards, and internal operating procedures for all renewable technologies offered (e.g. Solar PV, Battery, ASHP etc)
• Help franchisees implement and refine processes for site surveys, system design, installation, and commissioning.
• Help Franchisees build their businesses, including: organisational design and recruitment, Back Office operations, Front Office (marketing & sales) operations

Performance Management

• Monitor KPIs including installation throughput, conversion rates, customer satisfaction, and profitability.
• Responsible for the performance of the franchisees in your 'patch' and dovetail with required governance cadences
• Support franchisees with budgeting, forecasting, and commercial decision-making (e.g., pricing strategies, supplier management).
• Benchmark performance across the network and help underperforming franchisees identify and close performance gaps.

Communications & Alignment

• Act as the key communication channel between the franchisor and franchisees, ensuring alignment on goals and initiatives.
• Relay field intelligence and franchisee feedback to help shape central strategy, systems, and support services.
• Play an active role in new product rollouts and technology updates across the franchise network.

You'll be successful in this role at OVO if you have...

• Proven experience in a field-based role supporting SME operators, ideally within franchising or trade-based industries.
• Background in or familiarity with renewable energy technologies (especially Solar PV, batteries, heat pumps, EV charging).
• Strong commercial acumen and experience supporting business owners in sales growth and operational improvement
• Excellent communication and interpersonal skills with a strong coaching and mentoring approach.
• Experience working with KPIs, financials, and business planning tools.
• Solid understanding of technical compliance, installation workflows, and the renewables customer journey.
• Ability to manage a geographically dispersed network of franchisees with autonomy and initiative.
• Understanding of UK renewables regulations (e.g., MCS, RECC, DNO, G98/G99 compliance etc).

Let's talk about what's in it for you

We'll pay you between £45,000 and £55,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You'll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO...and there's flex pay. We'll give you 9% Flex Pay on top of your salary - 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash.

Here's a taster of what's on offer:

For starters, you'll get 34 days of holiday (including bank holidays).

For your health

With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing

With gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more

For your lifestyle

With extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home

Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers

For your commute

Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other's experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We'd be thrilled if you tick off all our boxes, yet we also believe it's just as important we tick off all of yours. And if you think you have most of what we're looking for but not every single thing, go ahead and hit apply. We'd still love to hear from you!

If you have any additional requirements, there's a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.