Especialista Sénior em Garantias e Reclamações

The Senior Warranty & Claims Specialist is responsible for managing end-to-end warranty operations, including customer warranty claims, supplier recovery claims, and warranty-related cost tracking. This role works closely with Service, Quality, Procurement, Finance, and OEM suppliers to ensure timely claim resolution, maximize cost recovery, and improve warranty performance. The position also supports warranty reporting, failure trend analysis, and continuous improvement initiatives to strengthen product reliability and reduce warranty risk across the business.

Key Responsibilities

• Manage customer and supplier warranty claims from initiation through closure.
• Drive supplier recoveries and track claim settlements.
• Track warranty budget and actual expenses - warranty cost per MWh
• Ensure timely adjudication and resolution of customer claims, ensure contractual compliance.
• OEM warranty extensions beyond standard warranty period.
• Executing warranty assignments to end customers.
• Cost estimates for non-conformation.
• Coordinate with technical teams to investigate failures and determine warranty entitlement.
• Analyze warranty trends, claim costs, and recovery performance.
• Maintain accurate warranty records and reporting dashboards.
• Support warranty, reserve planning, and financial forecasting.
• Improve warranty processes, tools, and data quality to enhance operational efficiency.

Required Qualifications and experience

• A bachelor's degree in electrical engineering/mechanical Engineer/ or equivalent.
• 6-10 years of experience in warranty and claim management.
• Minimum 5 years of experience in contract & claim management in Power, Utility, Oil & Gas or Construction industry
• Good knowledge of standard and extended warranties
• Good knowledge of contract drafting and contract maintenance .
• Understanding of product performance insurance, and experience in handling insurance claims.
• Data analytics skills.
• Tools knowledge - Salesforce and SAP
• Other strong proficiency - Service excellence, sound decision maker, strong collaborator, knowledge of requisition / purchase to pay process

Additional Skills

• Strong analytical and problem-solving skills.
• Excellent stakeholder management and communication abilities.
• Strong ownership mindset with a proactive, go-getter attitude, taking initiative to resolve complex warranty and claims issues
• Process-oriented mindset with focus on governance and scalability.
• Ability to influence cross-functional teams and drive the adoption of best practices.

Fluence IS AN EQUAL OPPORTUNITY EMPLOYER and fully subscribes to the principles of Equal Employment Opportunity to ensure that all applicants and employees are considered for hire, promotion, and job status without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, marital or familial status.

Our Culture

At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.

Unleash Voices

We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.

Customer Fluent

Our customers are at the heart of everything we do. We're committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.

Infinite Impact

We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.

All In

We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.