Customer Delivery Manager

Job Description

Looking for a job that makes a real difference in our world today and one that you’ll be proud of when you look back in 20, 30 or 40 years? This is it. Clean Power Research® is advancing the energy transformation through cloud software that informs, streamlines and values energy-related decisions and processes for utilities, energy professionals and consumers.

We’re a growing company that counts 10 of the top 10 Fortune 500 utilities and many of the largest renewable energy companies in the U.S. as our customers. We’re focused on expanding our market reach and impact with new software technologies that help solve the energy industry’s hardest problems.

At Clean Power Research, every employee has a seat at the table and an important role.

Why Work Here?

• Go from building solutions to being part of the solution
• Join a growing team of software and energy veterans from companies like Microsoft, Amazon, Google, Oracle, General Electric, Pacific Gas & Electric, First Solar, & Nissan
• Bring your passion and ideas to the table
• Use your creativity to solve hard problems and make tough decisions
• Work in a start-up like environment coupled with the stability and customer base of an established, profitable company
• Realize work-life balance; we like to see our families, friends and pets at night!
• Join a growing company that expects you to grow with us and invests in your growth

Clean Power Research offers competitive compensation and benefits to full-time employees including medical/dental/vision, paid vacation, paid holidays, a bonus plan and 401(k) plan with matching.

What You’ll be Doing as a Customer Delivery Manager

Clean Power Research is seeking a detail-oriented Customer Delivery Manager to join our Customer Success team supporting the implementation of our Software as a Service (SaaS) products across our growing customer base.

The Customer Delivery Manager is an individual contributor responsible for onboarding utility customers to one or more of our utility industry products: PowerClerk®, our workflow automation platform; WattPlan®, our customer engagement platform; and FleetView®, our Distributed Energy Resource (DER) insights platform. Our customers have an increasing range of use cases and scenarios and look to use our Customer Success team members for implementation excellence and training as they adopt our tools.

The Customer Delivery Manager is a self-driven professional with strong follow-through and the ability to design and manage business workflows that solve customer challenges through web and API-based platforms. This role leads solution implementation, manages customer expectations, and supports feature expansion.

Individuals in this position also contribute to identifying new use cases and work cross-functionally with Sales, Business Development, Marketing, and Engineering to support SaaS adoption and revenue growth. This is a high-impact role with strong potential for long-term growth in a dynamic, global market.

Duties & Responsibilities

Product Expertise & Implementation

• Become a subject matter expert in implementing programs on PowerClerk, Clean Power Research’s flagship software service, used by more than 80 utilities in three countries
• Lead the configuration and implementation of SaaS solutions, including workflows, forms, data mappings, business rules, AI prompts, formulas, roles, permissions, and environment setup (test and production)
• Design and manage solutions that address customer integration needs through web and API interfaces
• Clearly articulate the business and technical values of Clean Power Research’s software products to customers and partners—both in meetings and occasionally at industry events or trade shows

Project Management & Delivery

• Conduct project kick-off meetings to align on scope, expectations, and required inputs
• Manage project scope, schedule, and deliverables from contract signing through launch, coordinating with internal and external stakeholders
• Facilitate regular working sessions, status updates, and tailored training (on-site or virtual) for diverse audiences
• Collaborate with Account Managers and Executives on budget and cost tracking
• Secure other supporting Clean Power Research resources, as required to meet and exceed deliverables along the project timeline (e.g., engineering resources for customer-funded custom features)
• Contribute to continuous improvement of delivery processes and quality standards

Customer Support

• Elevate the voice of the customer in product planning, sales, and marketing conversations
• Respond to and escalate support tickets from customers on a rotational basis
• Create and deliver support materials (e.g., how-to videos, documentation) to streamline knowledge transfer for internal teams and customers

Cross-Functional Collaboration & Growth

• Support Sales and Business Development with product demonstrations and proposal input
• Help identify new use cases, triage feature requests, and contribute to revenue growth through close collaboration with internal teams

Who You Are

• 5+ years of experience in a related field, such as a SaaS business or energy/utility industry
• BA/BS degree, in a business, technical or scientific field, is preferred; equivalent qualifications acquired through significant industry-specific work experience may be considered in place of a degree
• Experience configuring and launching SaaS (cloud) software within an enterprise, or for a medium to large consultancy
• Excellent written and verbal English communication skills
• Experience managing projects and optimizing business processes, with exposure to utility workflows such as interconnection, distribution planning, forecasting, and reporting considered a strong plus
• Deep organizational skills with the ability to manage multiple tasks, maintain high attention to detail, and ensure data input accuracy
• Analytical mindset with excellent problem-solving, multitasking, and patience—critical for success in a dynamic environment
• Proficiency with Adobe PDF, Microsoft Office and 365 tools including MS Excel, MS Word and comfort working with virtual whiteboarding tools such as Mural
• Desire to leverage AI tools to automate research, support content development and editing
• Genuine passion for clean energy technology and the transformative potential of software

Travel: up to 5% may be required; most work is performed remotely, however occasional travel to customer sites for kick-offs, launches and turn-overs, and to represent Clean Power research at trade shows, is necessary

Pay Range & Benefits

• Base Salary Range: $80,000 to $110,000 annual depending on experience
• Benefits: performance-based bonus, company equity plan
• Additional Benefits: Paid PTO, Sick Time, Holidays, Medical/Dental/Vision/Life and Disability Insurance, 401K, Paternity and Maternity Leave, Commuter Benefits

Clean Power Research is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

The company’s employment decisions are based on merit, competence, performance and business needs.